Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very very nice!!
часы отлично выглядят, показывают время и дату. Есть секундомер (старт стоп верхняя кнопка, обнуление нижняя).
thank you very much very satisfied. all recommend. order more'll
Great service and fast delivery. Everything according to description. My recommendations
Excellent quality of product. Seller shipped the product very quickly. Packing of the. product was also good. I received the product in 25 days
Fast delivering only 2 weeks. All as the description the agrees. Workmanship OK. Effect on hand good though for me a little small shield. Packed robustly
The charm of this watch is its simplicity. The combination of black belt and rose gold gives an excellent design and can be worn with a variety of clothing styles. Basically I like it. At first, I found that the bracelet was a bit hard, but after it became soft. My friends also found her charming and elegant. I give 5 stars because there is nothing better than this price.
The strap is very comfortable. I like it very much.
The time is accurate, and the style is beautiful!
The product is really very good quality friends highly recommend absolutely. You feel like nothing on your arm. Material quality is legend. The product followed Elazar in 15 days. The store answered my messages. He just said he 'd send a watch as a gift with the product, but he didn't, so I'm breaking the star. He texted and apologized, but he lost himself. You can also get it from another store. And the blue color looks good, maybe someday I'll take it.
Gives the impression of good quality and it is beautiful. It is delivered in a nice packaging allowing it to be offered as a big brand.For the moment gives satisfaction. To see in time.
I chose this lightweight watch because of the confidence and guarantee offered by the manufacturer and I am very happy with this good design and great quality watch I recommend it.
The delivery arrived very quickly and everything was well packaged. When the watch arrived, I was very surprised by the high quality packaging. When I unpacked the watch, I was thrilled. The quality is very good, there are no flakes of the paint or rough edges. Due to the height of the watch, it looks very robust and makes a very high quality impression. The metal bracelet makes an elegant and stylish impression that you can wear for many occasions, although not necessarily for sports. Very nice watch, works flawlessly, wear it also at work is always exposed to severe conditions. Is completely reasonable for the price and for my purpose. I am very satisfied.
This Lige watch for men was created with a design specific to luxury watches. Its price is competitive there will not be in my opinion watches as detailed below this price. In the package is provided a small key to be able to adjust the bracelet according to the size of our wrist. To finalize everything, a small Lige embroidered cloth is provided.
well packed, came in good condition, thanks for the gift from the store
See above