Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock came in very good condition, everything works well and arrived in record time, 2 weeks
Good quality and attractive more beautiful than shown in photos. It’s automatic watch, doesn’t need battery which is spectacular. Highly recommend. Delivery to NZ within 3 weeks.
Was very fast before the day it was to get Thank you like
Beautiful and lovely, just as described
It's okay. So Far)))
Very good communication, with the store, I had a small problem with the watch he helped me solve this problem, the watch it works well, thank you
Very good Quality arrive fast
muito top. perfeito.
The watch came quickly enough all the whole package is not a crumpled Watch walking and visible the whole mechanism is cool, but the strap oak will change to an iron bracelet as it makes me me me
It's okay.
For this price, the watches are very good.
Good product and fast shipping from the store and packaging of the package in a good way, I recommend this store
Very cute watch, impressed with the quality 100% recommended by the store.
Arrived fast and perfect. Thank you
The clock box material is very good. It works properly. The material of the belt is synthetic still for the price is excellent purchase. I'll upload update after a while of using it. At the moment everything is fine, I recommend the store.
The clock is awesome. With the store did not communicate, sent immediately after the order. Ordered 04.07 came to Magnitogorsk 20.07. Advise
Watches is good but belt with scratches
Enjoyed arrived early I
Would like to congratulate all part of this shop, the store that thy all attention on adverse situations caused by shipping company. But the shop acted with professionalism, without dues will buy new and recommend. Thank you!
Waited 17 days only can enjoy this beautiful watch am delighted with the beauty of it, so far was the best purchase made congratulations to store, the watch came well packaged and fully protected❤❤❤❤
lindo, funciona perfeitamente, uma das minhas melhores compras
Beautiful watch of excellent quality
Заказал 11.11.21 получил 22.11.21.Продавец отправил быстро, отслеживание было не везде, пришло уведомление о доставке из пункта выдачи. Часики неплохие, смотрятся хорошо (не дёшево), работают!, как точно идут отпишусь позже, мне и жене понравились. Продавца и товар рекомендую!
Very beautiful and recommend
The clock came in for a week intact!