Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock came sooo fast. Less than 5 days, I will not say. I brought a courier. I take it the 3rd time. The first came out of order when he knocked hard and often without removing his watch. Second until Ugh-ugh-Ugh, so as not to jinx. These took just in case, about the stock, because. Really like it. True, the latter are different from the other two. Somehow elusive, but different, like all that, but a little easier that-whether, visually, if there were no previous, the person and will not understand, it's more likely. But it's rather picky.))) I really like it. Recommend!
Perfect!
Very beautiful, go exactly. the most cool watches with Ali
looks great but you have to wind it every day tho but every day it does not keep the time fit u not wearing it
Arrived in 20 days, they look great. And as for the quality already then we will see. The clock was packed well and so at the moment the store and I recommend it
Everything works well
The watch is quite good for its cost, mechanical, look attractive, the size is quite satisfied, the arrows glow weak, I can not say anything about water resistance.
The watch is good.
good
Well received as the description. Thank you store
Got it, got it, shook it, knocked it in the hand, go. I will check the accuracy and duration of the move, I will unsubscribe. Externally look like a regular watch for every day. If I saw it alive before buying, would I buy it?
And have come to my address very fast, the watch has a look beautiful absurdly and consistent with the description. Opted for model gold and it arrived reluzindo. The time is counted perfectly and instructions to wind the watch are simple, just pay. Recommend! PS: took the photo by app from AliExpress and the quality was bad, but the product really is very good.
Beautiful and wonderful as in the advertisement thank you very much
Very quickly delivered, the packing is good. No defects. On the hand look very cool ....
High quality watch! Very beautiful! Seller 10!
I am pleased with the Watch arrived early exceeded my expectations marked no breakdown in perfect condition all staff are mainly the store. Recommend to everyone who doubt the product is beautiful and good quality.
For your money-chic. It came in a few days in Pyaterochka. If they break down or will greatly fall behind, I'll add a review.
I love it, for 15 euros I didn't expect half the quality. Repetiré safe
Delivery to Kaliningrad in 4 days, soundly packed, the watch is beautiful for every day. The bracelet is of course weak in quality, but for this price it will go. In general, the clock for its price is cool.
And so, the clock for its price is very good. For 1200 rubles (for so much I bought), you will get: 1) good design, which is on AliExpress, really, little 2) mechanics, though without a factory, but it is not critical 3) mirror polishing, which, again, for its price is just well made 4) dome glass, which is unusually distorting the dial 5) buckle and crown head with finish All this for 1200 rubles. Is it not a miracle P. S. It is worth noting that I have a watch for a week. So far I'm not sure how much they will live, but: The clock will not fall behind at the right Factory (about 20-25 turns from scratch, with the tapping of of of of In a few months I will add a review
Very satisfied.
Very fast delivery, thank you very much
A grade
Very beautiful item, even better than in sample images
Embalagem e produto muito bonitos. Gostei, já estou usando.