Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the watch and the design are nice, the metal mail brings a defect so I can't use it, the app to link to the phone fails a lot
Thank you very much c like the picture thank you
Thanks to Ali Express website and thank the store for your credibility
At first I thought it might not be that good. Having tried it now, this watch is a very nice, usable, quality product at a low price. I feel very good. I am very happy with this product.
The packaging is very good. The watch has been received and looks cool. I am very satisfied with it
Lep sat, Zen zadovoljna.
Very good
Very nice watch works very well. Very fast delivery. Thank you
The product is very beautiful, the cords of different colors also came.
Goods are consistent with the description and efficient.
Very good
The product is not bad. App Installed, but there is no connection with the phone.
I loved Seper arrived fast and it's beautiful, beautiful!
Beautiful, it came accordingly. All the bracelet.
It took a little time due to our post office, very good product and working perfectly.
The goods arrived very quickly, and the watch was very beautiful
I am very satisfied with the watch. The battery is very durable and can answer phone calls. I am satisfied with the purchase
It arrived in 6 days and I am very satisfied with the functionality of the watch. The watch is very beautiful and powerful as described by the store. I am satisfied with the watch
A very beautiful watch, I recommend it to my friends to purchase together
It"s ok
As a gift. Everything works! Thank you! Recommend!
A very beautiful watch. I can make and answer phone calls with a clear voice and listen to music. The watch is more user-friendly than my phone, and I am very satisfied. I recommend purchasing it
Well packed, never tried
Beautiful watch arrived in a week with a lot of features I am using
I bought a lot of watch straps, the watch is very beautiful, the battery can be used for many days, the matching of different straps is very beautiful, the APP connection is very good, the main page of the watch can be customized, the sound of the watch is very clear, very satisfied with the watch