Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous for the price.
Love it, has become one of my favourite watches in my collection. Very comfortable and feels great quality, especially considering the price.
Another great watch from Pagani.
Great quality love the colour brown bezel looks stunning
Nice watch.
I'm going to be remembered by datona.
Wine with a spare strap, very nice and good quality,
Best pagani Daytona yet!
Very beautiful watch, with a very nice fit on the wrist and very light!
Impressive quality, price. Recommendable
Comes with a date window, even though the pictures show its without. Seller let me know in advance, good service fast communication
The dial is small. But beautiful. The watch was turned on when it arrived. For exploitation, we'll see.
It is a watch with a good price.
Very nice but with problems. I just realized that the glass is a little raised on one side
Bellissimo
the day I received my watch and I have checked everything is ok. the watch is beautiful and like an original Rolex. I am happy and like this watch, one of my collections. Faster shipping than I thought and good communication with the store. Thank you seller and Pagani shop.
Very nice watch
Beautiful and functional
Super fast delivery ahead of schedule. Being on vacation, she stayed in the mailbox for a week and the order was closed automatically... Otherwise I agree with all the positive opinions: Magnificent Watch, very well finished. I will order other models later...
7 days delivery from Ger to Bul, excellent communication, gorgeous watch. Highly recommended store!
Everything ok. Fast shipping. Very nice watch
The watch is as described. Good quality for the money. The second hand of the chronograph is well aligned. The bracelet needed adjustment and lubrication for the screws and between the links. The micro adjustment proved difficult. I had to watch a tutorial to finally succeed. The numbers on the subdials are difficult to read, but it does not affect the esthetics of the watch. If you like the looks of Daytona, this watch has you covered. Stainless steel, sapphire crystal, accurate, reliable, mecha-quartz Seiko movement, 100m water resistance, screw down crowns, ceramic bezel. An extra strap was included as well as a screw for bracelet adjustment. I am very satisfied with my purchase.
Seems well made. Comfortable strap. Not sure if there's a better quartz Daytona clone around. Happy I made the purchase.
Wonderful watch, great quality and exactly as advertised!!! Pagani design leaves nothing. Adhesive with premium quality watches and super affordable prices. Delivery was very fast and arrived at my residence in less than 10 days!!!! I will definitely buy more Pagani design from this store!!!!
Great watch. Really!