Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you excellent product very nice I recommend to this store; Shipping was a bit delayed but arrived in very good general condition
Excellent watch is very nice, it takes almost 4 weeks to reach Mexico, but everything is fine. I'm worth it for the price I grab it off at just $1300 pejocoins
Arrived perfectly and it's very amazing. I have not yet explored much that he does, but at first impression he is sensational.
Really nice look. I haven't tested properly the frequency monitor et blood pressure but it seems to be ok
Excellent Product, exactly as AD. He is very handsome and arrived on time informed
Item arrived very well packed. I was taxed at R$ 70,75 (tax + internal transit fee). I found it cool the various features, it works well. I did not test him in swimming, but I wet him several times and remains normal. I did not like the bracelet itself, it is very uncomfortable and I am already seeing buying another one.
As always watches from Amazfit, always very well built and with a beautiful app. Is already my 4.
Good watch, delivery was within what was stipulated. Original 100%. Arrived quickly and without complications.
Purchased at an excellent discount, amazing quality, seemingly good materials, makes you see a much more expensive watch, necessary functions for day to day, but lately I feel very slow, I do not know why it is due, it does not have good fluidity, but I am still satisfied with the purchase.
Excellent Product, I am slow to arrive but I am very happy
Perfect watch, with great features, for those who already know Super recommend, GPS works right, all measures work perfectly!
Very reliable exelente, arrived very fast and in unmatched conditions
Excellent product and fast delivery Thank you store recommend it
Watch as described. I'm still going to test deeper. Delivered in 13 days in the interior of Alagoas - Brazil. 13 days. No customs fees.
Very good and nice smartwatch, it has been perfectly connected to Alexa, I had no problems answering calls, the package arrived 2 days after the estimated date but all very well so far.
Excellent, answers me in everything. The watch has function for various sports and I can monitor each activity with caloric expenditure, heart rate chart, GPs with rhythm/speed, etc. Can put music on the watch, but I found no function to control the Spotify. It has Alexa built in, good to control smart equipment anywhere (but it has to be connected to mobile). The dials are very beautiful and have plenty of options in the app. The Zepp app is very good, quite intuitive. He really is waterproof (I take a bath with him right and I 've been swimming with him in the pool). The battery lasts on average 1 week, in normal use. I missed only being able to answer messages, see notification of some other apps (besides the message ones) and a calculator (would be useful).
March 2023 Production date on the box. You can't call them. Only incoming can be accepted. Notifications are displayed completely, not part of the text. You cannot answer SMS from the watch. There is 3 GB of memory in hours to download music (wifi in the watch is only for this.) You can connect headphones to the watch. Speaker and microphone quality is good. There is a compass, but no calculator and calendar. Sleep tracks great and not only at night, but also during the day. I didn't manage to talk through the Viber and the cart by the hour.
Product is original, came super packed, (like care), battery hard and seems to be well resistant watch. Top watch, enjoying the purchase. IndiCo!
Product arrived very well packed, super tough packaging, very good quality product and working super well!!
⭐⭐⭐⭐⭐ Main features of the purchase: arrived with 20 days had no customs fee store declared less than 50 dollars very well packed link with desconto→ https://s.click.aliexpress.com/e/_DCAqzTf do not forget to compare prices in the links below and see other options, add in the cart and see the available coupons: (to navigate the links, copy and paste the links to the address bar of the computer's browser) xiaomi→ products https://s.click.aliexpress.com/e/_DkcCsAx iphone→ https://s.click.aliexpress.com/e/_AtbRnV smartwatch amazfit→ https://s.click.aliexpress.com/e/_ demfbu3 coupon on my profil→ https://s.click.aliexpress.com/e/_ 9ixbkx do not forget to leave Yes in that comment! Good shopping!!! ⭐⭐⭐⭐⭐
Excellent product, even with all the functions activated the battery lasted long. The function answering the call for me is the best.
Otherwise it is not nice, the weather of the rest cannot be extracted, but I will show it for an hour, this is the same, the vidpovit is not good.
Good product and everything you already know. I have been using for a month and these weird stuff showed up. It appears only in a few scenarios so it's not dead pixels. It's kinda difficult to pass the song as well. But it's a good watch, it worth it.
Very well packed and arrived with less than two weeks, all right! Thank you
I definitely like the speed of vibration notification of the closed-letter sensors than products that cost 20,000 to 40,000 won.