Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good watch, unsurpassed price-quality ratio. Was sent to me with the first generation bracelet but the store has committed to send me the new version bracelet. Highly recommended
when installing there is no sound so I'm so confused but store tell me it is make sound from car AUX. okay , It really works . I will see if it works all the time.any way,fast delivery
A true 4,5/5. Great buildquality for the price. Great bracelet with solild endlink. Perfect size for my wrist. The bezel is slightly uncentred and has some backplay. Also I think that Cadisen could have made the design a little bit more original. But with that said, this is a bargin watch for the money, if you don’t care about brand recognition.
Perfect design. For small dolls is an ideal watch. Simple, versatile and very beautiful. 38mm of elegance and actuality. The bracelet is 2nd generation which allows you to perfectly use the micro settings. It has a good weight and on the wrist it is a delight. Very satisfied with the purchase. Maintains good weather. I'm going to enjoy it a lot.
Beautiful watch, keeps great time! I would by another Cadisen!
Clock arrived very quickly. Pleasant and accurate in the invoice, its accuracy is in the parameters indicated for the caliber by the Seiko. I'm happy with the purchase. Thank you Cadisen for the good work done.
Not bad. Good looking watch. Nice quality.
Lovely watch, good quality. Very happy!
a great-looking watch just a shame the bezel was not fitted correctly there was a lot of back play i recieved a partial refund and the store was super helpful,i have ordered a bezel and will fix it myself