Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it very much, the strap is really cheap, and I recommend it👍
Very beautiful watch. The quality of the finish impresses being a benyar. The bracelet is good, but it does not impress. The EndLink is hollow and with clearance. I put a piece of tape to take out the rattle.
Watch rather aesthetic with a beautiful Dial background. The index finger is well applied and the bracelet is of rather good quality. But the bracelet/housing junction is very poorly executed and is quite visible. For the price very well overall
Really nice watch for an inexpensive price
This is a great watch. The delivery was actually really quick to the US about a week and a half. The lume is really good and bright. I would highly recommend this watch!
I received the watch in perfect condition, it is the same as your announcement and it is what I expected. Thank you
Excellent thank you
I like the colour, and the built material feel great.
Great looking watch! Fit and finish are ok. The metal bracelet was a bit loose but it does the job. The lum is also great. Overall great watch.
I have wanted this watch a while and it hasn't disappointed. the daily is awesome I only wish it had sapphire. I wanna save up for the newer automatic desert dial one mainly cause of that.
Amazing
A very beautiful watch. Benyar make a truly wonderful product and still manage to keep their pricing low. You feel that you have a much more expensive watch on your wrist.
Georges watch😍😍❤️
Fantastic! Insane bargain, domed glass with beautiful black sand dial. Lookswise, its fantastic and you can feel its high quality
beautiful dial, great price, I hope it's reliable.
Very nice, everything is fine.
It's a lovely watch!!😍😍🥰🥰❤️❤️
Gorgeous. Indices and hands are polished very nicely. Fits well on my relatively small wrist. Highly recommend. Was delivered in about 6 days.
Beautiful watch, fits my six and three-quarter inch wrist perfectly. The dial looks slightly more coppery and sparkly than in the photos.
I love this watch, the face is gorgeous and the bracelet is fairly comfortable. It fits wells on my 7 inch wrist.
Gorgeous. Indices and hands are polished very nicely. Fits well on my relatively small wrist. Highly recommend. Was delivered in about 6 days.
wonderful!