Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, good product, I recommend. Thank you.
Quality is good, but very small, but i'm still happy, delivery is about 2 weeks
The photos are as they look. The box was great. It looks very nice. I recommend
The porduct is good, it corresponds to the description. The store communicates normally.
Two weeks in moldova. the product is excellent. thank you.
Everything is fine and even more. Shipping, item best praise. Thanks.
Everything came in its best form! Fast, well packed, decent quality!
I order the second time i and my friends really like these goods! Thank you!
Charm me :) i arrive super fast and identical to that of the description
Good Quality Recommend excellent quality and very fast delivery
very nice,delivery fast,thank you
My first command took 2 weeks but this took eternity !
Perfect, it's super nice!
The parcel was received quickly. Quality is good. Thank you.
NN I had understood were a lot but everyway I like very much
Arrived really fast, packed ok. Looks great and have not tried yet.
Everything ok, though the package has taken two weeks to arrive.
Krasnodar territory three, I liked the way I finish later, bought my wife, she has not seen yet, work, track tracked
Everything corresponds to the description.
Excellent, as you specify, i arrive 2 days after agreed. 100% reliable
As a first time buyer I'm satisfied with my goods. Correct size perfect fit. Thank you
Fast delivery, good product, I recommend. Thank you.
The product and good conditions and according to the specifications i am very grateful to the store
A good watch, quality for the price Good materials and more or less soft, and careful is not mechanical, and the skeleton is appearance. But it's quality.
For two weeks in Ukraine, the packaging of the goods is perfect. The watch fully corresponds to the store's description. The length of the strap to the maximum to zip on the hand is 20 cm. The strap is hard, I hope that over time it will lie on the hand and will not be puffed. In the rest everything is fine, the model is very beautiful, I will wear it with pleasure. I took it with a very good discount and the seller sent the goods perfectly. Beautiful, elegant women's watches! Thank you so much!