Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch looks good. Finishing is generally good, perhaps edges are slightly too sharp, but still okay. My main complaint is with the screwed links of the bracelet. These are a major pain to remove. I'm guessing they are glued in place with some kind of tread lock. It took me at least an hour to adjust the length for my wrist, and there is always a risk of scratching something, if screw drivers slip from the hard-to-turn screws. Most YouTube reviewers tell us that screwed links are high quality, but I disagree. Screws are either a pain to remove, or if they are too loose, they may come out. Friction pins are a better solution in my opinion. The photo shows the watch on the included nylon strap.
The Dial is not that Black as it is suggested at the picture
Very good. Building high quality. Recommend.
This is a beautiful watch. The fit and finish, size, bezel action are all great. The bracelet and clasp are of very high quality. My only complaint is that one of the endlinks was too wide, and very difficult to remove when I went change straps. I have since replaced it with the female endlink it.
Really happy with the quality of San Martin, great job! Keep it up, won't be my last purchase.
Good condition
This watch looks much more expensive than the price. But the bezel alignment is not perfect and it's very very very difficult to adjust the bracelet.
After almost a month of waiting - due to my country's terrible customs- it was very well worth it. The product good! Runs amazingly well around even COSC specs with the workhorse movement NH35 that is regulated. It runs +-3 a day! Bezel slightly misaligned just a little bit (literally little) but overall QC is very good! The bracelet was manufactured well but I opted not use it and just fitted the watch with a vintage handmade distressed strap. They also gave me all the papers (warranty, manuals, etc), some tools, locktight, a free nato (due to the sale I believe). The communication after sales is really really good - actually unheard of for an AliExpress vendor. Obviously, an agent is connected to deal with me but still the after sales customer service is very good! Just ask away in the chat if you have more questions about the watch and if you have problems with it. Generally, I am very happy to report that I am happy with the watch and will definitely buy again from San Martin.
Fantastic watch, quality, build and finish, very accurate NH35 used.
This is the third San Martin to say... Chic Recommend
Very good watch. Recommended!
I have had this watch for several weeks. I have been very happy with it. looks great, no issues at all.
Bezel alignment, very slightly off (maybe 0.5mm). Bracelet very hard to adjust with 2 screws on either side. But otherwise, very nice watch. Fast shipping to Australia.
A solid vintage homage watch. The edges are a little sharp on the bezel, but it’s ok. The fontina is also more orange then I expected. I get used to it, but I wish it was taken down a notch.
Eco-friendly store Fast shipping (a week) Good stuff Make you satisfied. The same brand of different goods material buyers specification. Just watch love like ion tool with fob to adjust power-is another tool look what the recommended.
Smaller but nice on wrist, I only used three micro adjustments, no links removed on my 7.5 inch wrist
I chose this watch because I was looking for a retro dive watch to add to my collection. The number one selling point for me was that it is very faithful to the original design it homages, while subtly updating the dimensions and using modern, high-end materials like sapphire and ceramic for the crystal and bezel. When I finally got my hands on it, I was honestly blown away by the outstanding craftsmanship. The finishing of the case as well as the bracelet is truly astonishing! My watch came with the S logo on the crown, which I prefere over the crown with the shark. I find it much more elegante and fitting for a retro dive watch. What surprised me very positively was the smooth feel of the screw-down crown. The bezel feels really nice too and is well aligned. I have without a doubt not seen a better watch at this price point!
Am Satisfied
The clock came in about 3 weeks in perfect condition. Very qualitatively packed, the appearance fully corresponds to the photo. Free put small gifts. Of the minuses-the difficulty of shortening the bracelet, removing one link (and did not work)➕A great chance to scratch. But I did not shoot the ball for it. I can advise to buy.
a beautiful watch, looks very classy. I love it
great!
good item, very nice, good quality
watch looks just as good as advertised. the finish is simple but well done, the bracelet is comfortable, and the bezel action is frankly amazing. the crystal had a metric ton of AR coating, a nice blue hue. the bracelet almost gave me an aneurysm though. I ended up having to use the back of a couple knives to remove the screws.
I have seen a lot of YouTube reviews on this and everyone raves about it. With reason I would say. The finishing on the dial and the build quality is amazing. The bracelet and clasp is exceptional. Perhaps you could design a tool to help the double screw pin removal. I would have bought it in a heartbeat as it was fiddly but not impossible. Overall it is a brilliant watch. I have small wrists and bought additional female end links because I was worried the male end links would make the watch too big. It really isn’t. It’s perfect. No back play on the bezel. A happy customer from Bristol. Just pull the trigger and buy one!
Nice