Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice watch as described. I love it!
Excellent Highly recommend
My friends were very happy with their gift! Make sure you order the engraving for the watch
Very good watch, I imagined it a little bigger but it's a matter of impression. The case you are in is very nice and comes with everything you need to adjust the bracelet; You have to be careful about the latter because the. barritq can bend, although there are spare
This is a great watch. I'm so pleased. Nice finish. Beautiful display. The kit includes a strap adjustment tool, that you can even use on other watches you might have. All pointers work. By the way, to set weekday is the same way of setting the date, just rotate otherwise.
Nice watch, let's see how long it'll last. I'll leave more comments.
Good quality product. Received quite a early than I expected. And kept a good communication with me. Recommended.
Very lovely and fast delivery.
Nice quality watch. Worth for money. Recommended the store
Amazing!!! Beautiful, elegant and very well built
I loved it! Better than I expected, that was a gift for my husband, now I'll buy one for myself.
Excellent watch I buy it again
They are gorgeous! let's see how they will be worn with time
Very beautiful watch. For the money very worthwhile. All work. No comments, except that the glowinthedark-dashes too little is
The watch is beautiful and quite light, weighs less than it looks
The clock is excellent, correspond to the description. Recommend
It looks very good. Hope its last.
Looks very nice
Perfect for do now this watch third who we should admit gift watch מהחברה Bobo
product is better looking and quality then in pictures
5 days delivery time!!!! Walking super, my third watch from this supplier
The watches are amazing and delivered very quickly.