Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful!
Chuck is super, but only had to shoot a couple of links. Recommend.
Very beautiful and returned to buy because I already know the brand of great quality.
Came very very fast Thanks very much for the interest of the store My favorite brand watch models great for three years I bought 6 I am very glad I also gave my friends all satisfied
The clock is worth it!
Cool watch!
Excellent delivery and ahead of schedule and demand in good condition Thank you
The watch is very stylish, beautiful. Packing is beautiful, you can safely take for a gift. The watch and the strap were wrapped in a blanket. Of the minuses-the battery has already worked and is unknown for how long, the strap is very long and I could not adjust it myself (I need to look for a workshop))) Delivery to Latvia 25 days.
Watch chic, the bracelet reduced itself
Very beautiful
Everyone is happy, thank you
This is the case when I could not choose from two, and I ordered two hours-light and dark... Everything is cool, go well, packed in a box, extra. Mica. The watch is beautiful, the only thing, on my thin hand will have to carry reduce the bracelets. Delivery took 2 weeks. Thank you, I recommend the goods and the store.
Beautiful watch a very beautiful are packaging and beautiful to recommend Thank You arrived before the scheduled date
Cool!!!!
Comme decri goods vendeur
The clock's a bomb. Light, shiny, comfortable. Thanks to the store for fast delivery.
Well received the watch but the original packaging is fragile in bad condition
Very beautiful...I like it very mutch... thank you very mutch....
Очень красивые часы. Продавец хороший, отвечал на мои вопросы. Посылка отслеживалась. Только на нашей таможне посылка долго лежала 13 дней. Часы пришли в фирменной коробочке. Ремешок и часы в пакетике. Обязательно закажу еще какие-нибудь часы.
The purchase of davolnaall rhinestones in place all whole, quietly work, invisibly ticking arrows, bracelet and glass of the watch was all wrapped with a thin film. The only negative for me the bracelet should be reduced, it's not a problem, I order already in this store not the first watch with the store did not communicate the goods send quickly
Product arrived as the term. Well packed and is beautiful
The watch is very elegant wonderful I recommend 100 percent
Nice watch! Delivery 2 weeks!