Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice watch only disadvantage clasp bracelet not top
A very good watch, with an amazing value for money, An ideal size for almost all wrists and the change or adjustment is very easy with screw head thread pins, I personally don't like the snap closure of the bracelet but it's a personal opinion, It also does not degrade the whole but obviously the rear polishing is not 10 although this also occurs in clocks that triple or even more the price, in short, the polished machining of the nh35 case and movement as stated at the beginning of outstanding Price quality ratio, and The bracelet and closure left it in a good, amm and the Crown threaded sapphire crystal and the 10 atm sealing a value added to an amazing product for the price you pay.
The watch is beatiful and really well finished. The sunburst effect is perfectly executed, making the watch look much more expensive than it is. The bracelet is also good quality, It feels solid and well made. Something that could be improved is the number of microadjustment holes, which could be increased from 3 to 5. 5 stars also to the store, thank you very much my friend!
Very fast shipping
Excellent watch at a reasonable price
Watch absolutely wonderful at a price yummy
Watch too beautiful, demonstrates a good construction pesadinho, am not collector still, but sure buy other models Future Super recommend.
para mi gusto muy chulo y a buen precio
Great watch!
Very high Quality very heavy Nice meterials and build Quality. Very clean watch movement the crown is clean no lags or anything very smooth
Fast and correct shipping with description. The watch is very well finished and it is very nice I'll observe that such a tight one comes from the factory.
Good.
Terrific look nice
Themselves for 5 points and here is a bracelet for 3 on the first day the hairpin flew out
Prepare for the fact that on the watch can be small scuffs. In addition, I have a broken fastening of the strap (the spring of the retainer with one strict does not work) by the method of Russian mighty curves of hands with straight forarms
The watch is exactly as described. love it!
Shipping made from Spain, so it took 2-3 days approx. The watch looks good quality, I'm happy with the product.
Very nice watch.
Everything is fine! Thank you!
Product สมราคา good quality machine has NH35 Datejust Homage
Perfect
Perfect
Very good quality and it's just as it puts on the product but to fit your wrist just put on a video of You your be because it's a little messy, delivery was very fast in 4 days I already had it
Pity the NH35 movement was no longer available but I was warned about that before the order was shipped. Otherwise as described.
Top horloge. Ziet er super mooi uit en is goede kwaliteit. Ik was eerst bang dat 41mm voor mij te groot zou zijn maar het is perfect. Enige minpunt is dat er een vlekje op het glas aan de binnenkant zit. Voor de rest top horloge. Hij was er binnen 3 dagen dus erg snel.