Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hours cool, go for sure.
I got it in just under U M is, within the first 24 HRS it only took 2 seconds, I already submerged it for more than half an hour and all good, the BSEL has some RETROC ES OR and the LUME is of little duration, generally good product cost benefit. Thank you
très belle montre, magnifique.
received with thanks
Ordered 2 watches on 11/11 sale and they both arrived on 11/24 to Canada.
Amazing watch I really love it I really recommend everyone to buy thank you very much
Super Watch, very high quality and goes exactly. Comfortable to wear and an eye catcher. Welcome again! Delivery of Belgium in 4 days!
Excellent quality! The equipment is decent and good as a gift.
Superb watch, arrived faster than expected. I love it, I look forward to a steel bracelet. I recommend this store. Thank you.
good watch, good quality for the price. The packaging in the top.... Very quickly delivery. Bravissimo!!
It's super. I advise this producer and this store
i recommand a great store...
Description fully corresponds. Good watch, good mechanism! The accuracy of the stroke is + 5 seconds per day, which is very good for mechanics.
delivery as expected, arrived safely well packaged , very pleased Thank you.
Very good watch. Very few flaws so far. The fake helium escape valve sometimes comes loose with vibration. Also, I didn't receive it in the nice box that was advertised. However, the finish and the timekeeping are perfect. I have not had to adjust it at all over 3 weeks.
Shin-ぴんがいまとときました. fault faux is kinda びみょうですがかっこいい!
Cool Watch, fast delivery, recommend store, all ok :)
Ultra fast shipping. Very good product!
ok
Shipping and fast delivery. Well packaged: carton box + faux leather case. The inside of the case is partially discolored by the blue wipe, impossible to offer, damage. Fun and friendly watch, no cutting edge, comfortable silicone expanding strap. Good value for money for a sports watch, spring/summer trend. Recommended store + + +
All OK, got in two weeks, I recommend the store.
A very good quality product from Pagani Design. Really cool robust and good looking as well! I totally recommend the watch.
Looks great, feels like a much more expensive watch. Arrived much faster than items I ordered weeks before. Great service and an excellent experience. I can recommend.
The watch has excellent workmanship!
Great watch. Looks beautiful. Good value for the money. Highly recommended.