Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful. Hoping that the rest
Good
Magnifique. J adore
Beautiful watch very happy
Beautiful clock. Thank you. Shipping is super fast.
Доставка мега быстрая! Часы суперовые! Я довольная. Упакованы надежно. Рекомендую!
Delivery fast Good quality
Gorgeous watch, fast delivered: in 10 days to Netherlands. Nice that the back is transparent! Called a pretty thick (high) cabinet, but that belongs now once at watches with automatic movement. Supplier responds quickly to chat. Class, both product as supplier!
It is more beautiful physically
It’s very nice , its small not big
часы красивые, идут точно, они без батарейки.
Hello arrive very very quickly beautiful women's watch I thank you
Very nice and only 8 days from order to uk delivery
Exceeds expectations
Todo bien, es lo que aparece en el anuncio. El reloj muy bonito. Totalmente aconsejable el vendedor
Few stars, I would have put more! Luxury watches. I thought the dial would be wider, but in this form still madly like. In the kit is a tool for removing unnecessary links, but I like it when the watch is free to sit on the hand.
Very cool and automatic. No batteries. Rope mechanism by turbillon.
Okey
The parcel came before the declared date. The watch is just gorgeous. The black dial looks amazing. Without movement (just lay on the shelf) the plant was enough for 28 hours, now I will check for how much the plant will grab when worn on my hand. Thank you.
Wundervoll
The watch looks beautiful and neat on the wrist. Fully correspond to the description of the store. Came quickly about 3 weeks
Very nice good quality fully recommend for sure excellent customer service always reply to my messages super fast delivery
Watch fire. They look very expensive. I advise you to buy, you will not regret))