Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely beautiful homage, my only negative is the 21mm lug with size which make changes straps a bit of slight pain.
Excellent value for money, safe reliable and precise movement. The manufactory is excellent min trims cured in particular, the Crown runs fine, lancets tarate to perfection the movement is accurate and continuous and manual winding. The board Great Value!! Thanks to the store for its reliability and availability.
Good workmanship, the only flaw is the ring not well-aligned and I by a huge hassle if I was not on the other side of the world I would have asked the replacement and then I would have preferred a nh36 without shutter release date, cià put more than one month to reach that nerves.
A very beautiful watch, unfortunately with light weaknesses. The Lynette is somewhat rough and sharp-edged, moreover it would be super if San Martín female endglieder.
I have had this for a while and have to say this is a great watch. Excellent finishing and keeps great time. I have it around -3 seconds a day. The only complaint I have is that the old radium style lume, while it gives a nice vintage vibe, is not very bright or long lasting. I would much rather have a nice c3 or bgw9 lume instead. Another minor gripe, I wish the clasp had a glide lock type mechanism. Their sub homage has one and I wish this does as well. But overall this is a great watch for the price. Not my first San Martin and won’t be my last.
Hours of norms, finishing is good, but great weight-it is impossible to wear (in the area of 170 grams), and it is the case of the watch that weighs a lot.
Very beautiful watch, very good workmanship, goes very accurate, timely. /. 3 sec/day, My fourth San Martin. Confusing is only the large number of different logos. San Martin should decide if the brand continue to develop. Lettering of the dial, "S" on the crown, hexagon logo on the clasp My suggestion: only hexagon logo and shark on the crown. Lumen holds not so long after, as I 'd hoped, initial but very bright. San Martin continue highly recommend
Amazing quality
Fantastic quality watch, very pleased, came in around 10 days
Amazing quality watch, really well finished, compares well to big swiss brands. Bracelet is excellent and solid, and also looks great on a leather strap.
Watch top quality
It’s a wonderful watch!! Thanks San Martin!!
Beautiful watch tribute to seamaster 300, it is my first Saint Martin and I cannot stop being impressed with the level of detail and excellence of your materials, I recommend 100%.
Beautiful watch. Fantastic! I’m surprised! Thank you. And thanks for present - nato strap. It’s very soft and comfortable (neylon strap). Please attention on bezel edge - it’s sharp. I will I’d like to have a through-view back case, see mechanical works.
So like it in for you. Thank you very much.
Impuls buy. Quality build. I don't like seconds hand lollipop style. End link is not replaceable like in SN004G and is too long for my 18cm wrist.