Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The "Luminous" feature is hardly visible in dark. I got it as a novelty watch, so it's not really a deal breaker. Otherwise the watch checks out, plus I got it super fast.
Seller fulfilled and package arrived well thank you
looks super elegant and not cheap. very nice!
So so lovely, I love the watch....fast delivery, even before delivery date...store recommended.
An original product I advise the store delivery time 28 days
Package came quickly. Earlier than expected. Watch seems to be a good quality one. It is kinda heavy, all buttons work perfectly
The clock is beautiful. Heavy. It's like the description. Only the needle for removing the titles is weak. Broke down. He did not shorten the bracelet himself.
My men are happy!
Quality watches. They don't look cheap. Can buy.
I was waiting for a very nice watch dial a little big but it is clear that Buddha looks nice quality
It arrived fast I placed the order 25/11 and arrived the 10/12 is beautiful just like in the photo Everything in perfect condition with your box your instructions I recommend and I will ask again
Order came quickly. The lock on the bracelet is weak, the description corresponds to the product. On water resistance did not check.
The clock is very cool!!! We came very quickly. I recommend to everyone!
Classy product, I liked it, it's a gift for my father, really this store deserves the best rating for this product, I highly recommend thank you.
He arrived fast, looks very good, good presentation, needed to communicate with the store, I recommend
Отличные часы. По весу как механика, тяжеленькие. Дополнительные хронометры реально работают
Beautiful, I arrive in two weeks in Chile very fast, the quality of the watch I saw the same in ripley at 35. Ideal for gift I recommend
The clock really liked. Still working. I took others like that five years ago another company, rose a year later. Let's see how Lige will behave. So sure look great
Very beautiful watches got me fast and in good condition. Thanks.
The original clip is difficult to remove and I have modified it with other strip, thank God it fit.
Exellent product more than I expected I arrived INTEGRO very good presentation
I recommend, the mechanics has not yet checked, just received.
In Vorkuta came in 8 days, and this is very fast. Everything is perfectly packed and has no damage. The clock looks great. Everything works! Thank you very much!
It's been a month. Beautiful, but to the touch some flimsy.
Product well packaged first for لاههto protect the product, also it is in very good quality compared to its price. I am very satisfied and I will re-ordered another time INCHALLAH