Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
часы очень крутые. золото не выглядит дешёвым. оно жёлтое, но в смеси с серебряным красиво на солнце. на женскую руку нормальные. иду заказывать еще другие модели.
Very happy
منتج رائع يستحق الشراء
Beautiful watch piece. my wife loved it. Great value for money.
Very good quality and I arrive super fast
Show
Quality is super! Wetting is very expensive!!! Glass glare
Very nice.
relógio muito bonito e bem acabado, minha esposa amou, recomendo
damn, i love this watch with its price
Beautiful, just as it comes in the picture, came faster than set and came super well packed
Very beautiful, item is as described
Good product
Elle est magnifique....la couleur fond noire change de couleur au mouvement du poignet et devient bleu. Le suivi est conforme...l'envoie rapide Vendeur au top je recommande
good quaity fast delivery
The watch is very cute the same as the description, but it's heavy to be female and very big is like for a man and the bracelet is very big and doesn't bring any tools to be able to fix the bracelet. It comes with your very nice box.
More like men's watch
OK
Nice watch quality price is super
wonderful!! I love it and my customers love it too. it is superb and elegant
The watch for this money looks chic. Delivered were in a simple postal package without protection, the box is a little crumpled, the clock is whole. The order was sent 18.11.21, in the Transnistria city of Bendera arrived 4.12.21. The watch came already with a working battery. Heavy about 140 gr .. All arrows are working (not a dummy): The lower arrow is a stopwatch (seconds), the left arrow is a secret meter (minutes), the top button starts, the second the second but it continues to work, the third click on the top button again includes a stopwatch taking into account the time when fixing the arrows; The second click is correct, then press the bottom button-reset the stopwatch. Right Arrow-hours and time of day. The calendar is switched by twisting the clock when it is small. How will work, but at the moment everything is fine. The bracelet is heavy not hollow, the lock is incomprehensible but closes firmly. On the hand sit well, the size of the watch is large (for an amateur) for girls who love men's watches!
Produto entregue conforme esperado! Recomendo!!!!!
Came as it appeared in the pictures
very good saler the watch was not working i contact with them the give me full refund thank you saler
Very beautiful and attractive but never benefit women Men's Watch is a solid waterproof exterior Requested me but unfortunately their shape and size رجاليه فاهديتها my husband راااائعه sense floor