Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not know that your products are so good quality I loved from now on will always buy. Congratulations naviforce
Clock wonderful
Fast shipping, good quality and beautiful as the pictures.
Beautiful watch, loved it is'll have asked another top
A lot of Congress is satisfied. Pristychna for Malko from the mass. And with a gift-tool behind the cross-country on the verizhat, delivery for the phone and the sleeve.
Recommend very fast. thanks
Very beautiful. Came long before the deadline. Congratulations to store. The product comes with various accessories.
Take long to arrive but worth it. The watch is beautiful!
Beautiful but worth I will buy again in the future.
Watch very beautiful, good weight. Recommend. Just not like the package could be in a more well protected, so that all arrived.
Great product, too beautiful, really liked, arrived in perfect condition! Winner is congratulations!
Excellent product quality, is the 3rd time I buy and always buy more.
Great product, very worth buying
this is super amazing and accurate too. I love every part of this watch. thanks store I definitely recommend 100%
The goods came quickly and well, the clock works clearly and well, the stores thank you for attention and communication.
Get everything right and well packed, still came with accessories to fix it or regular type bracelet
The goods came quickly. Qualitatively for this money. Seller recommend.
Hi all! Finally came the watches that ordered a month ago, the track was not tracked, the watch is even better than in the description, I'm delighted with the super-heavy very beautiful, there, there I already fitted for myself, thanks to the producer, I recommend the producer
That watches beautiful, quality, luxury, well packed, loved.
Ótimo
Too beautiful watches naveforce are beautiful
The best buy today made .. Very fast beautiful, very good
Got it right Came up ahead of time. Loved great quality top luxury
Very top like what I had before top quality
The Watch arrived very well packed, the watch is a little heavy, but looks very resistant, all buttons estãofuncionando. The watch is like in description very beautiful and now we use to see how it goes.