Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All good !
Great watch. Tool-tastic!
awesome watch. love it!
What a bargain!
Wow simply a super nice quality pilot watch. Thank you all, I am satisfied with the product. Thank you all. Great service.
Very nice bead blasted finish. The design is heavily influenced by a certain Italian micro brand. The purchase was done in China but the VAT was already included, so I had no problems with customs
The watch is gorgeous and perfectly executed. Another San Martin to add to our collections. Thanks
Excellent Watch, Accurate Time Keeper, Quality Construction, Beautiful Design, Highly Recommend, Great Service, Many Thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
San Martin as always made a quality watch. I liked the finish.
Absolutely incredible watch! Fantastic quality finishing. Beautiful flat sapphire crystal with AR coating & silky smooth screw down crown. Just a flat out wonderful, awesome watch. awesome size at 38mm & you just can't beat the 200m water resistance. the golden sand dial has a gorgeous sheen that's stunning & the lume is awesome. it wears great. love the hand set. the NH35 runs flatline at +4 seconds on my time grapher. I just love this watch. A home run from San Martin.
Nice little watch very good build quality i like san martin and highly recommend them
First San Martin and this is a stunning piece. Quality excellent, crisp corners and fine finishing. Great homage watches in your catalogue but hoping for more original designs. Great work San Martin.
Very nice watch and very good built quality. Thanks
Excellent Watch, Accurate Timekeeper, Beautiful Design, Quality Construction, Very Good Condition, Great Service, Many Thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This watch is great. Better value than a Unimatic & better specs than the Seiko dress kx with same movement as both. I may buy another in black or gray.
Good quality and nice sandblasted case. Only thing I would have liked to have is lumen on the hour markers
Very nice. Highly recommended
Super watch, with the black dial the color of the index and needles is a treat
This is a beautifully made timepiece, the attention to detail is evident in every part. Was bought as a gift for my son and was unfortunately too large on his wrist, full credit to San Martin they accepted the return with no fuss, I will 100% be buying from them in the future and have no problem recommending them.
This is my 2nd San Martin and am delighted with the product quality and prompt delivery you’ll see me again sometime
Watch very well built, aesthetic simple and attractive, perfect size for my wrist, lightweight and stylish addition to be sports. I believe that it matches well with many different kinds of straps. Very good buy!!!