Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock is beautiful, straight loft. Fit into most interiors. I recommend the store, sent on time, there were problems with tracking and he quickly fixed everything, I recommend. Even the instruction was put on Russian, sorted out and set in a minute
Came in a mint box, the clock itself is whole, in working order.
The clock is excellent, I could not at first Customize, but then sorted out
It took 8 days for delivery. I like the product. However, I misunderstood that there was a function to control the brightness. It would have been perfect if the brightness could be adjusted.
Nice watch! I'm buying the second one. The first took only with a temperature indication, work without problems 3 years. The second took with the indication of humidity. It is very convenient to watch time at night. Moderately bright light, at night you can see the items, the knee on the chair definitely do not hit. 100% recommendation!
Cool watches, I wanted something like this for a long time, and then accidentally Ali gave them to me, immediately took it) the temperature is quite accurate, but the humidity, they lie. Powered by any USB charger 5V or 3 AAA batteries. Instruction on Inglish, thank you Gugl helped, in 3 buttons you will not get confused. Take it safely!
The clock liked, but the brightness of the display does not change. Shipping fast. The store replied to the message in 5 days.
The packaging was a little crumpled, although the thick layer of the navel was enough. The case is glued with a thin self-adhesive under a white tree. The cases of seven-segment indicators through it are not sour so translucent. The minimum glow mode is bright for night time of day. The thermometer lies by degree... One and a half in the big direction. In general, the purchase is satisfied.
Cool watches :) One minus in the kit only cable, there is no adapter or batteries!
The goods are excellent, the delivery is fast, the store is responsive and friendly. I'll order more. I recommend it to everyone. The goods are excellent, fast delivery, the seller is sympathistic and friendly. I will order more. I recommend to everyone
Alkaline dry battery put high brightness maximum single line also a week nail cold condition power connected to a size smaller than think high waist with folding
Just like in the picture. Shipping very fast. The instructions come in English but it is easy to understand. Totally recommended.
Well, yes to a white alarm clock put a black wire, this piece of plastic is not worth 800r, it's the price of 400R maximum
All is well
The clock came quickly, everything works, but the clock from one angle is broken, it is visible on the 2nd photo, the box is also crumpled, because. Protective packing no
Thank you!
One minus no Russian instruction In the rest of the excellent product
Quality goods. There are questions on temperature and humidity there is suspicion of inaccuracy.
Delivery 5 days. The clock liked, the thermometer shows more by 4 degrees, otherwise everything is fine.
I'm happy with the purchase!!!
For hours I am very satisfied, I do not understand how to make them less bright. Thank you!
Everything came intact, packed perfectly. Looks cool, the color is not as rich as in the photo, slightly lighter, but in general dark. Shows temperature, time, date and so I understood air humidity. At first I did not understand how to configure, then I looked at the video, I need to hold the set button, the other just increases and reduces the figure, I do not know how how Also according to the video, I realized that it turns on the sound (from video to cotton), apparently, you can set the alarm clock, there was something in the settings, several. Batteries are not included, so I made all the settings on the wire. There is a wire, the adapter took its own. To work, you need 4 mesinchiki batteries (AAA).
Elegant and design but with a rather unexplicit manual.
Good watches can be taken
Cool and neat watches! Plastic under the tree, looks stylish.