Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Norms, but the sound is nasty at the alarm clock
Good watches, work from the network, from batteries did not try
The shipment waited three days, but then the order was delivered quickly. The clock is good, it works perfectly.
All perfect. Good quality clock. Nice looking.
The clock cool came quickly the only box is badly worn, but like a clock did not suffer
Good watch, no complaints!
Good watches, stylish, made under the tree, instruction for Russian is, although I did not understand how to adjust the intensity of the backlight mode, I'm happy with the orders, I recommend. Watch and shop.
Received three days after payment, packed normally, everything went whole. Batteries are not included, put ordinary AAA batteries, works from them. The numbers are large, bright, satisfied. I do not have in the bedroom, so the light will not interfere.
All as in the description, delivery in three days in Postamat
Very bright display. I expected that the backlight will be more gentle, at night blinded.
Hours are very satisfied. From 7:00 to 18:00 shine bright, then dim. Eyes Don't blind. Show the temperature in the room and humidity, it is very convenient! Order arrived in 4 days.
great
Cute little watch. What it takes to open one eye at night and see how long. Instruction in Chinese and English. English school course is enough to set them up.
I liked the clock. Description correspond. Shipping is super fast.
Watches liked, brothers can be
In the reviews have already told everything, I will only add that the watch is really worth their money.
The watch is good. Time, humidity and temperature. The indication is perfectly visible (bought green). Shine quite brightly, at night work like a night light.
Beautiful watch
The watch is good. Sorry no Russian instruction. Long understand
Super!!! Look sooo cool)) Fully complies with the description
The clock is beautiful. Shipping fast.
Come whole, correspond to the description. Black under the tree, with white illumination. Inside there were hours, instructions in Russian and English, as well as a USB cord. Delivery from DPD was successful.
Fantastic! From the moment of order to delivery to the door in Moscow-a little whiter than day!