Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The original clip is difficult to remove and I have modified it with other strip, thank God it fit.
Exellent product more than I expected I arrived INTEGRO very good presentation
I recommend, the mechanics has not yet checked, just received.
In Vorkuta came in 8 days, and this is very fast. Everything is perfectly packed and has no damage. The clock looks great. Everything works! Thank you very much!
It's been a month. Beautiful, but to the touch some flimsy.
Product well packaged first for لاههto protect the product, also it is in very good quality compared to its price. I am very satisfied and I will re-ordered another time INCHALLAH
I received it immediately after two days of placing the order, it looks elegant and carefully trimmed.
The product is really very nice exactly as told the delivery was very fast
Delivered quickly. The goods are packed well
The watch is very nice, I arrive sooner than expected, in three weeks, your box is very elegant and great. The clock came in intact and no blows. Very good product.
Loved product great quality, arrived early
The clock came) cool) Heavy!) of course the inscription on the round is superfluous, but in principle the norms) thought, will be more! There were two weeks, everything works) buttons are pressed
Very good watch as described I like it very much
The watch is simply chic, I ordered my husband for a gift, he is delighted. All at the highest level, did not expect this. It came to Ukraine in two weeks, which pleasantly surprised. Order will not regret.
Watch just fire!!!! All dials work. Heavy, metal. I did not expect this quality!!! % recommend!!!!
Hello the watch you sent Yusuf is very nice alone calendar day is not working it stays fixed it does not turn down and up
I received the parcel, but the clock does not go, maybe the battery is sewed, I will change the feedback!
I just received my watch. I recieved it pretty quick. It looks very nice. I'll continue to monitor the long term quality of it.
Product as described. Fast delivery.
My husband really liked the clock. the quality is not bad.
It's for a gift for Kings so until I gave it up I couldn't add any more comments but in plain sight chulisimo and it has come fast and the truth that very well
Delivery was fast and without issues. The watch however was a lower quality than I had hoped for. (The band was very light and chinsey)
Arrived early, it is beautiful working TD OK for now, well packed, vendendor agile sending pesadinho enjoyed identical ad like MSM
Cool Watch
Artiel arrived, otherwise all other also OK, all the best.