Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast
Beautiful watch, if most was note 10
Excellent! The watch is beautiful. Recommend.
Excellent service, product arrived as described in the announcement, arrived early and quality first. The other top store and the store. Super recommend. Speak it as always buy this supplier and never had problems. Continue Gexin and wait for my new purchases. Happy Christmas and good sales
Attentive, treated me well and sent the watch well packed, arrived fast and the watch is super, all OK.
High quality watch for a ridiculously low price. Highly recommended.
Everything was quickly sent and as a gift was a bracelet. Thanks)))
Watch excellence quality automatic. Original factory, very light and came with the ad… Like the product and will buy other times. Thank you very much!
Small FEDEX shipping service
good
Thank you once again for your excellent 5***** service. This is the 2nd watch I bought from this store. I do highly recommend buying through this seller.. :) :) :)
Chai sych 2 chuaer
It's super cheap. The quality of the watch definitely deserves this price. It's half cheaper than Amazon. The quality is no problem at all
Friends, you can try it. This watch is really good. It has a unique design style, great quality and very stable time
Excellent watch, feels very good quality. It's better than I thought. I arrive in less than 3 weeks.
Watch very beautiful recommend. Show… Arrived fast not taxed RF
I liked the clock, they impress the quality of the product, they went exactly one day (of course more time), they came two weeks after departure.
Beautiful watch, arrived in the packaging beautiful together with bracelet
The watch is great and the packaging is great. The most happy thing is that I received the package within a week. I am very grateful to aliexpress for its fast delivery speed
This is a real mechanical watch. The power is purely provided by winding. Its dial is perspective. We can clearly see the mechanical structure in the watch. We can see their gears running. It's really cool
thanks for the quick delivery and a very good product
Very nice and excellent size.
Everything fine, a small delay in the delivery. Brilliant and very beautiful watch, better than the photos.
I'm madly glad, high quality watches, look fire, for a gift the most it, took for myself, the store handsome, sent immediately came before, other goods, the other. As a gift put a bracelet, on my hand small, my son just, thank you very much, I will order more definitely, quality 100%
Very beautiful watch, I really liked it, exceeded my expectations!