Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As Swatch is beautiful recommend and very friendly to if they do not hesitate order it
This watch is beautiful. I can't wait to wear it. Buy it, it is well worth the money. Satisfied in Texas.
The watch is very good
The product arrived on time and corresponds to the description
Perfect watch very top, worth buying, recommend the store excellent communication and responsible.
Excellent product. And very flashy, top too, all buttons are functional. Not a great watch but medium size. Recommend no doubt all AliExpress
The watch is give a sense of quality high, בינתיים everything works מצויין. The body is made of steel-to-stainless. Display year מתפקדת מצויין overall view this month. The mechanism mechanical watch's give a sense of luxury and מאכזב also partially back.
Very جميله
This is so beautiful
Cool watches, thanks for quickly brought and for the quality. Delivery two weeks to Voronezh. Thank you store.
They look very solid, expensive, rich)), as in Operation I do not know yet, I hope the clock will justify itself, thanks to the store!
Everything is fine but there are disadvantages. The first thing is that do not buy a silicone strap, he looks some cheap and very tough and the second minus it does not change years 2021 remained with me .... 5 star it is for the price of such money. In this capacity for me very satisfied
This watch screams quality! It is my second. My first was a blue face but shipped broke. Instead of just trading me, they refunded me and now I need to order another one, which I will gladly do because I absolutely love these watches. Buy one, you will not regret it.....
This watch is so magnificent and it’s fast delivery
The store has the watch sent immediately. After's days I 've received the order. This deserves the seller 5 star. But the watch is damaged. Nich can manually by hand winding (The Crown is fixed, can not move). Minute hand is stuck sometimes and not moving. So this watch is unusable and as timepiece not suitable. Therefore also a star is for this watch to much. I have this watch sent back.
Watch this Consulting and terrific. Qualcomm Russian Tee's vision. Shipping wholesale Best fast. This watch in month three.
Loved the watch, arrived very well packed, top quality.
Luxurious watch at a good price,, few what you get such a quality at this price,, need hands widescreen Lan its big size
Many many thanks. I am about it from the watch. crass UHE top fashion lifestyle
Very nice watch, watch now how it works