Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the cokk iiii
Nice card holder is as advertised. 2 small tips for improvement. Card holder holder has a sharp edge at the bottom of the aluminium case, this can damage your pants pocket. Solution: make a small bevel. If you fill up the leather part it does not close so well. solution: make a small magnet in the leather part and in the aluminium part.
Perfect best impossible.
Good Material and with the name you want, for the price is very good
This product is really nice, very good finish, in my hand it feels somewhat small but it is no inconvenience. The product is quickly shipped by the store, recommended.
Wallet excellent! Much better than I thought. The material is high quality, perfect stitching and weight with the cards is ideal. Compartment for cards is very practical, the button on the bottom is very easy to take and store the cards. Only downside is that the identity not fit, and I particularly have custom save the home in wallet, that would work in this wallet case also. There is no space with zipper coin (or key RS). General am very satisfied. Arrived 2 weeks before time
All right, but it doesn't look like I'm gonna last long. We'll see all right.
super!
Corresponds to the photo and description. Very fast delivery. Recommend
Small size, but well organized. The only drawback, which you don't have to keep coins.
Good quality and received quickly thank you. But I did not find my registered name it's a shame
Thank you very much dienq-wallets for the details I received the package in time right very good service!
Fast delivery and good quality. Thank you
4 ° time buy… Bought 3 this time… The top too wallet highly Not taxed in any of shopping
Look good and fill good. And for the price I payed it is an excellent product!
Excellent frankly for price. Great quality comparing to the cost
The quality is amazing, different from my previous she has capacity for more a card, all holds 9 cards quietly.
The perfect size is very pretty as the picture, I arrive fast and perfectly well packed
great price quality ratio, looks good and genuine, fits more than 10 cards easily, I love the blue color it looks like authentic leather.. great product would recommend. Shipping was decently fast compared to other orders, tracking stopped showing updates for a while, until it showed up at my house.
very good quality and very fast delivery came with the very exeact name i asked for
good product and fast delivery