Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are received, thank you very much. Clock bomb.
Oooooh very good....
Fantastic, arrived 2 days after purchase, brutal. Beautiful. Very satisfied
Cool clock. Fast shipping. In Stavropol for 5 days. Very pleased.
.as grande de lo que me imaginé pero se ve muy bonito me gustó mucho
Very beautiful, arrived faster than promised
Cool watches. another strap is more authentic, and so everything is fine.
Cool big hours thank you very much to the store
I like this watch...and thanks to fast delivery
Very nice watches and especially the quality is cool I'm very happy
Thank you very much for the fast delivery you are the best
Очень классные часы, стильные, красивые. Быстро пришли, продавца рекомендую.
Очень неплохи часики. Ношу 2 недели, все точно. Неплохой хром на корпусе. Ремешок массивный, но такой, при постоянном ношении скоро расползется. На руке смотрятся и сидят очень приятно. Тяжёлые. 8 попугаев из 10. Позже дополню.
Very good great
ЧАСЫ КЛАССНЫЕ . ПРОДАВЦУ БОЛЬШОЕ СПАСИБО ДОСТАВКА СУПЕР БЫСТРАЯ БУДУ ЗАКАЗЫВАТЬ ЕЩЕ МАГАЗИН ВСЕМ РЕКОМЕНДУЮ
I took my brother. Huge. Even on the leg wear)
They're huge. I will not even wear it. Comuto can like it
I received the goods. Everything went just fine. I recommend the store!
muy bueno .muy lindo .y es único
To say that they are huge is not to say anything. And so excellent watches!
Super
Hi there. The watch is just super, its money is worth. The packing is excellent not damaged.
I am very happy with the article it is beautiful well packaged in a black box I am very satisfied with the store I recommend another Thank you for your product speed arrived before the expected date
Love it
Часы реально крутые!!! На фото смотрятся совсем по другому, они огромные по сравнению с обычными часами!!! Три циферблата стрелочки не болтаются точно подводятся и ходят стрелки! Электронный циферблат с подсветкой!!! Заказал 11.11 и пришли в Астрахань в постамат пятерочки уже 19.11!!! На крупной руке смотрятся бомбово!!!! ТОЧНО НЕ ДЛЯ ХУДОЙ РУКИ!!! Заказывайте смело, продавцу +100 к карме!!!