Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the description! 10/10
Very beautiful. But removed the bracelet leather comes down.
Very nice I hope it works well for the first impression the beo very nice thanks
Watches cost your money can safely take
Am satisfied with my product is shown in picture.
Bought again, worn out the strap, Yes scratches a lot, I'm in them everywhere, at work and on vacation. I use 3 years, did not fail the niraz. Quality for its price is very good! Packed perfectly, came to Novosibirsk quickly! Thanks, recommend
Excellent, I like it very much I already have a month and a half using it and all very well.
It was very fast and they were in excellent condition.. I was very fascinated by it is not my first purchase and everything comes before time and as you wish
Delighted, great quality! Very fast!!!
I liked it very much, it came without box :(
How always a good product and fast to arrive thank you for being very responsible
Very good, arrived very early.
Watch accurately. I really liked it.
Beautiful too!!
Amazing watch! Arrived with 9 days only in UK. Highly recommended. Well done guys!
Personally the Watch seems beautiful to me, it's for a not-so-thin arm, everything works properly and the wine box in perfect condition
Excellent Product, looks very nice and elegant, good quality. The store sent the correct colors.
Dear friends now I'm got my order already. thanks you very much.
Superb quality
The watch received, the appearance is decent, I liked it. Let's see how they will walk-teak, exactly or not, on how much a quality strap. Next time will show how high quality. We will wear, thanks for the goods.
Arrived in perfect condition.The leather is nice and supple and the strap is easy to do up.It has battery life, but for how long is anybody's guess. Thank-you for a really nice watch.
good quality
Good. small pointers are fake.
One of the most beautiful bought here! Recommend too!
Fast delivery and item received in perfect condition.