Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty boy watches, recommend
Beautiful as the picture!! The store is responsible with your customers.
absolutely fantastic i highly recommend this watch to any person who is interested invery good quality watch thankyou
Like the clock the heavy and seems to have a good contrucao
Good product Good Delivery Good store
All well. Thank you.
Me llego a Colombia rapido.
The watch in the photos is beautiful, personally is much more. When buying was in doubt as to blue or black, opted for blue and am very satisfied with the product and delivery. Thank the store and recommend for sure. Already will acquire another Curren.
Beautiful, it arrived in 10 days in Mexico and intact, the box comes in excellent condition, I buy it for gift so I cared that the box will arrive well and arrive in excellent way.
Top but loved… Super indicate…
Like and still came with the piece to adjust the size and arrived early
Perfect, beautiful, exactly matches requested. Excellent store and super fast.
Beautiful great quality
I recommend the store and the goods. Ordered earlier, a year later the battery sat down, replaced everything normally. Watch worthy.
Already I order not the first time, the watch is the only thing that did not put the semilo to reduce the bracelet of the links. Shipping fast. Recommend.
Clock top for a fair price!
It looks good watch. Although it takes a little longer than expected
Excellent service only took 10 days to arrive and all very well with the product!
Watch perfect, uncompromising quality, great finish. Recommend the store and the brand, buy without fear.
Bought for a gift to the father, correspond to expectations
Loved the watch… Super recommend☺
The product arrived in good condition.
It is beautiful, very fast delivery, good condition, I'm very satisfied. Thank you
Arrived well and very fast. Thank you.
The clock. Is great. Very satisfied.