Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Glittered creates
parabéns vendedor
Wonderful experience. Product was as per description and good deal in this amount. Handling & shipment by vendor also appreciated.
Everything came, even a week earlier. The goods are davolen.
Beautiful watch. He arrived in 2 weeks in Medellín-Colombia.
Great, look rich, on a big hand.
Everything is fine, watch class
Top nothing to say
Watch great quality
It's generally a nice watch. It's well done and its details are good too. I put four stars on it because it's huge. If you measure 1.80m it will look good at your ratio. I don't recommend it if your this your ra is minor, it won't look good a great watch if your s measurements are not to corde.
Perfect product. Arrived very fast
All well. Thank you.
Beautiful watch, arrived well packed, perfect
The water tests have passed .. heavy PPPs
Very beautiful watch like photos
The watch is beautiful even more the store should improve the packaging is a little weak otherwise all OK
Very beautiful and good quality I recommend to mention that came before delivery
Cool, I had to remove one link, the size did not fit. The bracelet is packed in a celofan, and everything is packed in a PPU. Great watch
Sweet
Very good
I liked everything, the price-quality ratio is just super, heavy, massive. Time shows for sure.
Clock Gun for such money, I recommend.
Good watch, good quality!
Product quality extreme. Cost-effective…
It's been three weeks. Compliance is full, the packing is good. The watch is heavy, as it should be (stainless steel). Functional full, hours, minutes, seconds, date, chronograph. Noise is minimal. The clock is not small, consider it. Make fitting a ruler before ordering. The bracelet is shortened without difficulty at home, help, tool from the kit, passage, pliers, paper and smooth surface. Arrows will indicate the direction, removal of sptivits, it is difficult to make a mistake. I recommend, I will order more. Don't be ashamed.