Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, watch class
Very happy with the purchase! The Watch arrived in less than a month and corresponding to what is pictured!
I liked everything, the price-quality ratio is just super, heavy, massive. Time shows for sure.
Product arrived on time and in good condition, thank you to the store
Clock Gun for such money, I recommend.
Beautiful watch a little big but beautiful
Good watch, good quality!
Top nothing to say
Watch great quality
Is OK, like the look.
It's generally a nice watch. It's well done and its details are good too. I put four stars on it because it's huge. If you measure 1.80m it will look good at your ratio. I don't recommend it if your this your ra is minor, it won't look good a great watch if your s measurements are not to corde.
Very good watch would recommend
The watch is beautiful even more the store should improve the packaging is a little weak otherwise all OK
Advantages: 1. Watch your money worth 2. Dial real huge t in blue time fine read despite нашруженный interface 3. small dials work as necessary 4. Watch the nice heavy 5. strap and back cover type of stainless steel 6. Do think the clock are over 12 000 rubles (call real value and interest in such watches fade) Cons (for 1500 rubles them mention not honest, but write for those who are trying to understand what saved): 1. strap stamped with large gaps, feel the links Hollow 2. case shiny, but is paint, perhaps even inside the metal (but it's not exactly) 3. the second hand misses the grading, нанесенную around 4. Why was painted buttons some nail polish, which even shine ???!!!!
Quality was very accurate and delivery was swift and quick. I am really impressed.
Watch perfect as the description.
Limdos
Watch carefully as the description. Very well protected against shipping, wiec arrived in perfect condition. Shipping fast and delivery before time. Just super ;)
Perfect product. Arrived very fast
Very beautiful and good quality I recommend to mention that came before delivery
Good product as the description thank for store
Product quality extreme. Cost-effective…
It's been three weeks. Compliance is full, the packing is good. The watch is heavy, as it should be (stainless steel). Functional full, hours, minutes, seconds, date, chronograph. Noise is minimal. The clock is not small, consider it. Make fitting a ruler before ordering. The bracelet is shortened without difficulty at home, help, tool from the kit, passage, pliers, paper and smooth surface. Arrows will indicate the direction, removal of sptivits, it is difficult to make a mistake. I recommend, I will order more. Don't be ashamed.
Watch тяжеооваты and krupnovat, but look very worthy.
I am very satisfied it is my third order very nice watch everything works the clockwork the clockwork the clockwork the clockwork of 10 minutes and especially the second Clockwork frankly everything works I am very very very very satisfied and pleasantly surprised