Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice product, good packing, great service. I'm all satisfied with them.
beautiful box. solid wood. real glass. like!!
Product well packed. Delivery tracking was good.
good
The casket is made very high quality. About the array for this cost, of course, even the speech does not go, made of MDF, but the window is very high quality, the color is insanely beautiful. The loops have the necessary resistance, the lid will not shut on the watch itself. Pads are soft, upholstery too, places for classic watches are more than enough (cells ~ 57x73, even large G-shocks will fit). The packaging is generally a separate history, foam and foam under the lid, a wrap of bubble film and foam, and all the foam packaging. There is a light smell of glue when opening the lid, but I'm sure it will fade
All came very quickly well packed store Super
Gorgeous price ratio high quality product
Faint smell but very well packed.
!!!
excellent !! thanks!!
Nice casket. Quality at altitude. Even thought it would be worse...
Thank you to the store! packed was just fine! The quality is excellent!
Cheap used money more than give good living lion is clear-The order was used well bought. Packaging really and makes the wound came without sound
Make you satisfied Thank you very much
Shipping fast and packaging is very very nice. Luxurious and too well bought, strongly recommended!
Very nice box, well protected from transport shocks. Deserves 5 stars
Excellent casket very satisfied. But the cells are limited in size. G-steels climbed back to back. Who will take it, keep it in mind. Recommend.
Très joli boite
Well packed
Casket Super! Made very high quality! The store is generally well done, packed very well, even if it was nodded on the mail with the parcel nothing happened! Recommend!
I am pleased with this watch box It arrived with plenty of foam and packaging to protect it from damage and the watch box itself is nicely finished with enough space for my watches
Mega quality piece! Recommend
Beautiful product and professionally packaged. A+++
The box itself is made perfectly. It's a pity that she came to me in black, not Brown, as I would like
As advertised. Swift delivery.