Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you want a quality watch box on AliExpress those are the best. The price is very reasonable, quality very good and packaging excellent.
All OK
Very good packing.
Very good quality watch box. Wood + glass. The lock is pleasantly latched. An excellent polished tree, the joints are absolutely invisible. High quality. Separately I will mark the packing, masterfully packed and very reliably protects.
Built quality is excellent for the price. Pillow quality is not the best, but ya cant complain much with this price. Item however is a bit light though so not sure how good the quality of wood is being used here. Item came in good condition as well as it was so WELL packaged. Very considerate of the store, much appreciated!
The product fully corresponds to the description. Packing is super, very reliable
i'm very happy of this, great quality and fast shipping!
Very nice box higher quality than expected. Very pleased.
Looks very nice
Decent box in this price category - I was searching for the one that would be OK also for watches adjusted to a small wrist and this one got very nice small "pillows" and fits the needs of my wife perfectly. Of course the quality is not in the 500EUR+ range but still really very good, will highly probably buy another one from this series to complement. Overall - recommended
Live very beautiful, the color is more noble and expensive. It was done neatly-I did not find anything to complain about. Delivery is long, but very reliable. It came without removal. Suggest to buy
Excellent, I recommend.
Very good quality! This is the third purchase in this store. Very fast delivery, excellent packing. Recommend!
Product conforms to the descriptions. The box arrived in 1 month, as entered on the order. She was really very well packaged, so arrived without being damaged. I'm delighted
The workmanship is perfectly packed very well thanks to the store.
Very nice box, VERY well packed. This thing could have gone through a war zone and come out okay!
Refund full
Top quality very
perfect with a good packaging, just the smell is not good..
Very good quality well packed, fast delivery. I'm not buying it for the first time, everything is fine! Recommend!
Perfect quality and perfectly well protected for shipping
Very good quality and arrived in perfect condition. Very well packed and safer than my balls during rugby game :)
Super all, packing, quality. Do not regret a single cent spent, the thing is very pleasant
Good quality case. Good closure Nice workmanship
I order not the first time, as always at the highest level is made. Fittings and solid wood, lacquer and excellent grinding, the lock snaps, which is aesthetic very nice. Thank you, really cool product!