Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A very beautiful smartwatch full of features that has not been fully tested but appears to be a good device. Let's use and check out the same.
Great watch, wonderful, came TD right, loved it, very fast delivery, congratulations to the seller❤️❤️
Works Perfect, Good Clock
Although I prefer the P71 model as the bracelet is wider and some other few and small physical details, this p81 follows the same quality line as the colmi products. In the specifications it is said that the P81 has a battery with a higher capacity than the P71, but my P71, which I use daily, lasts 7 days without charging, but in low power consumption. I do not even answer calls for it that is configured only to notify calls and messages from mobile applications. I use it also in the alarm clock function and some other more. I put the brightness of the screen to a minimum, as it is already quite bright.
Product as advertised, it has a beautiful screen, the battery has a good duration, Oximeter and heart rate points results close to other devices, blood pressure is not real and for the price is no wonder, overall it is a very good watch for the price paid.
Is a great quality product, I gave as a gift to my daughter, my daughter, love and I recommend to buy without any doubt great quality
Excelente
Super good thank you, fast shipping well,
The watch is beautiful, for the expected fulfills what it promises, for the price. I have not yet used all the more functions it is necessary to download the application and pair Bluetooth.
Looks great, feels great, well worth the money. Gonna get one for my mum. I would definitely recommend. Great value and great service. Thank you.
bom
Watch was very nice unfortunately I asked for a refund. I received a refund to my acct minutes from canceling 🙂
It is a very reliable watch brand specifically this model. I recommend it widely
Arrived within the allotted time, well packed, the watch is super light, the call volume is high, the button has no function when it turns!!!
Dates of order: July 3, 2024 to 0711 (it takes 8 days) Get these things for $8, CCC C If you don't worry about it, it's like jewelry. I put an EPP on the ball machine and use it as a wi-pie
Excellent seller service and delivery. Product with excellent cost benefit. Recommend DMs!
Very good watch and very complete, I still do not know how the battery is but already super recommend. Better cost benefit.
Prettier than I thought! It is necessary to prove it, since it is to give away. But it was perfect and early.
Good watch for those who are starting in the segment and do not know if they will get used to it.
It just took a little while, but perfect.
Ottimo
Arrived fast, everything OK. A few crumpled boxes. But the products are all OK and working well. I recommend it.
Perfect smartwatch, beautiful, gold is more for rose gold, but it's beautiful! Works with the app of the fit, I loved it!
Colmi p81 is top too much delivery for a great value! I recommend too much!
Although it is big, it automatically goes well in Korean when the app is linked, and the head is decorated and only works with buttons. It's bright, so it looks good.