Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is perfect💯✨I charm it came before the indicated time. Even testing your battery, hoping it will last. Is just as they describe it.
Worth a lot, worth it is plastic but for the price this good
Received sealed and on time! Cute! Simple light and very functional! Good price! Serves well!
Looks good, let's use
Item arrived on time and sealed, it is working. Now I'm gonna test.
Excellent product came in perfect condition, a pity the seller did not pass on the ICMs, for the payment of the tax. When arriving in Brazil the product got stuck in customs I had to pay R$ 99,85 tax rate that is: 100% with it took a little longer to arrive
Everything arrived right, everything working perfectly, it is basic but it is very good cost benefit. His construction is good and great quality. I like this brand and recommend it.
The watch is good, the only pity is that you can't put the photo on the wallpaper from your gallery, the screen works quickly, the strap is comfortable, the screen is very large, thanks to the seller
The battery does not last so long but in general it is good watch, meets the characteristics mentioned by the seller
Looks good
Shipped fast as reached in 10 days. Watch fully featured as described by the seller I recommend this seller.
Optimal product. The battery lasts 5 days with the phone always connected. With the da Fit app it works perfectly. Looks great in the sun. Calls are heard well. I already ordered another. Recommended💯
Good quality product
Excellent watch, I chose the battery to keep it for a long time. It is very important to count the steps, as it turns out, you need to choose the length of the step!! I thought all the time why walking with my husband the same distance we have the same almost steps on bands and Honor, because he has more step, now all the norms, KM shows in the recalculation correctly. The vibration is sufficient, the speaker sound is excellent, and I hear me too)) I will order a second for my husband)) it's still great that there is a calculator) in general there are a lot of functions, looks decent)
Excellent watch with many settings, it took a while to arrive because I was taxed by customs the seller did not deduct the ICMs more so it was worth great purchase for sure recommend.
Minimal functionality but works as described.
Great watch.
Good, useful watch.
Arrived quite quickly, accurate description, excellent service
Great watch for its price, ordered another one. Pressure and oxygen do not freeze accurately, but very close.
So far it has good looks, many functions, it is good size and the shipping was very fast, the color is great.
Super watch very nice many functions for this mega cheap we will see how long the wife will wear I recommend
Excellent cost benefit, check out the unboxing video and review on my channel on YT @ lokalsmarttech
Colmi product and of great quality but the seller did not make the discount of the ICMS of 17% of Brazil there due to this failure of it I was taxed in 60% of the total purchase price plus the freight Vacillation right.
I did not used it but box looks ok.I bought ad vanced model C81 so I may return.