Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful and sophisticated. looks tough. Automatic. Never seen similar. Easy adjust. transparency to see Operation
Good quality watch
Very good Came before schedule This is The second I buy. I recommend
It looks like exceptional quality, I recommend it to improve the set.
Arrived very fast congratulations
And a more or less, has two keys ornament, only works the period that is in arm, even giving rope, not work more than two hours out of wrist. Serves to leave is beautiful and durable. Recommend. With restrictions.
Good shopping. As shown in the photo and fast shipping
The order came in 10 days in the Vladimir region, they go, everything is fine.
Shipped the same day of purchase, very beautiful, advised to thin wrists post was very good in my
Excellent product quality.
bien
super
The watch is beautiful, packed reliably, everything as ordered, the parcel was tracked all the way. Seller recommend. Thank you. How they will walk. I'll order more.
Great watch!!! I order a second time
Hours happy
Everything is fine, heavy, work, the strap is shortened only on the floor of a centimeter in the buckle itself, the links are uncollapsible, this is a minus, we will look see
During the day, the resignation and running forward did not notice exactly a minute in a minute, came to the plant apparently made its business, and so if you start the next morning and then, you but I wore them at home on my hand, so I can't tell you exactly how the plant works, It is necessary to look when on the street I will walk all the same on the street more you pass the distance than at home from the kitchen to the room, so in the future I will I I recommend the store sociable.
Immediately rose five minutes after unpacking, I had to carry it to the service
The clock is just a bomb. Ordered without a box and the store put them in a box. Seller umnichka. I advise everyone. Seller and watch.
Beautiful!!
product receved
looking good
Look I'll watch them. As the time goes away Took for the sake of an experiment, how much will they serve
Delivery date is 15th March but delivered 27th of February, i am impressed, the watch is so nice. My brother liked it. I hope i can buy more for the same price I bought.
i have received it in time, the service was good recommended, thank you