Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is very good... But one small problem... The difference between digital analog time is almost 30 minutes apart as shown on the picture. Probably electrical fault in the watch
The product is really very nice to comment again at the end of long use.
Great watch!
Very beautiful watch and all functional automatic hands adjustment waterproof .... I recommend it to everyone ....
Excellent: packaging, design, workmanship, quality and functions. Far better than any shining Ling Xing and full of buttons and decorative potholes without functionality you'll find out there.
Excellent Brand
The watch is fantastic!!! Of very high quality! It was worth the purchase!!! Recommend 100%!!!
The watch is good, looks good, I suffered a little with the settings, the video instructions in YouTube helped. I recommend the store.
Very top original product
Congratulations store, watch matches the announcement. Well packed, box, manual, everything well organized. 100% operation.
Arrived fast. It's beautiful, it perishes to be good ....
The watch is of great quality, very beautiful, the bracelet of a Vantablack look, it was worth a lot to buy.
He's very handsome. Takes time to learn all features but worth the cost.
Class. everything works
everything works like a charm. thank you
Reliable and strong packaging, which is good for delivery and allows you to purchase as a gift. Relatively large, but look normal on a narrow wrist. The functionality is excellent: several alarms, Countdown, can give a signal every hour, when you start to understand the control becomes intuitive, everything is adjusted. Good strap. I will put 4 stars as the extra dial is fixed in my copy with a little offset. On the additional dial, write "over" correctly, not "dver" ))) the minute hand is a little backlash-apparently features of the mechanism. And personally, my opinion, the backlight could be made of digital displays, the illumination of the blind shooter diode. The last photo after synchronizing the hands and display, as well as time settings.
Great watch. I recommend who need to see only time and nothing particularly superfluous. Additional functions of course will also come in handy, but of course they are better implemented in smart watches. The backlight is bright, the hands contrast with the black dial. Analog time is synchronized clearly with the set Digital and calibrated.
The first hours of this company: Looking a little big-sized my little hand, of the minuses: The minute hand plays a little. No instructions on the Russian. Either translate the brochure, or provide a link to the electronic resource. Everything else is straight, the watch is worth its money.
Beautiful, captivating, missing the instructions in Italian.
Cool. Heavy.
It's okay, thank you. Quality as always on top.