Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received before scheduled time. It fits the specifications. Connected to the network you can leave the projector on as long as you want. If you make it work with the 2 AAA batteries it will only remain on 8 sec. If you touch it at the top. The projector image can be rotated, so that it is perfectly visible, in case the projection comes out head down. Happy with purchase and supplier. Health.
wow
Fast delivery to town-8 days. All goods are whole, in working order. Included only the watch and USB power supply cord + instruction. There is no power supply itself. In addition to completeness, the product corresponds to the description. I recommend this store.
It was worth writing that there is no power supply, there is only a cord. Otherwise, everything is fine.
It's been two weeks. Everything is fine, I order 2 times
Excellent product, it's the second I buy. It meets expectations. Reliable temperature and humidity
Perfectly matches the description. Excellent ceiling projection
Thank you for the fast delivery and for the quality goods!!! Everything is super, above all praise! Sincerely Sergey Viktorovich!
Часы хорошие, НО если будут стоять выше глаз то ничего на них не увидите (такой экран), размер проекции и её яркость НЕ РЕГУЛИРУЮТСЯ. В остальном хорошие часы, можно вставить батарейки даже, кнопка регулировки подсветки сенсорная. Доставка с России за неделю до Вологодской области , коробка немного помятая, но часы целые
Every riyal deserves it
Tested and works well, but at the reception I paid customs fees of 4 € I thought the taxes were included in the purchase price!!.
The price is somewhat overstated. The quality of plastic and the indicator is excellent. Constant projection is switched on from behind. The projection is sharp, moderately bright and contrasting. On the stretch ceiling does not blur. The backlight of the screen is 3-stage. You can install 2 AAA batteries to save the memory of the watch. External power supply from the charger yusb. The wire from watch to yusb is included, the charger should be bought separately.
The watch is very comfortable. We live with such 2 years, if not more. Very convenient possibility of simultaneous use of batteries and a network adapter-do not disappear settings when riding power or turning off electricity. Convenient projector with a changing image direction and the size of the numbers from the angle of tilt. Large numbers on the watch. 4 illumination options. Convenient turning on and off alarm functions. Steady. Came quickly, weeks for 3. in parallel came an empty parcel with another tracking number by Russian Post, from the same sender. Probably for verification.
I liked the watch. Conveniently lying in the bed opening the eye time and temperature on the ceiling to see. Three display backlight modes.
Cool! It is easy to set parameters, bright numbers.
All right, according to product description.
The clock came quickly, intact, work perfectly, thank you very much to the store, I recommend!
I order it for the second time. Everything is clear. Delivery fast!
Ok , very good.
Great product was what cercavo, thanks to the store!
The product fully corresponds to the description and reviews.
Super Watch. I'm not the first time
Everything works, the projector shines quite gently. I like everything.
The goods received quickly, the clock looks very ancient, the screen as in the first k. TV, a little to the side and nothing is visible, the projector only probably at night to watch, it's not visible, it's a short transfer of money, and the store did sent with the seller did not communicate, did not have time, very quickly got
Works flawlessly and was very quickly sent well packed.