Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice fast delivery. did not expect it to be arriving way before christmas time.
Came shvidko, the product of the classroom constantly projector pratzüulki wind charging)
10/10
fantastic product, easy setup, good projection, quick delivery - I am very satisfied.
It's coming fast. I have not tried yet but it looks OK
All perfect, I don't give any more stars because you can't
Fast delivery.The product is well packed. Very convenient to install and use! Great store thanks.
Thank you
Ordered on January 14 received on January 28. Fast shipping and transportation. Complies with the description. Instructions also in French. Easy to program. I recommend the store. Thank you everything works perfectly.
The clock really liked. Set up easily. There is an instruction for Russian. I recommend it to everyone.
Everything is easily controlled, clearly according to a simple Russian instruction. Excellent build quality. Great laser. 4 screen brightness gradations when powered by USB by touch on top of the alarm clock.
Simple and effective, easy to adjust we see the numbers, the screen has 4 lighting intensity according to the desire of each
That the light goes out I'm not funny, I want it on all night.
Second time I ordered Delivery to Denmark just 3 weeks Price US$ 17.10 3 different light modes Product is excellent and works perfectly Love, prosperity and happiness to the store FanJu
Poor range Shipping China misprint-fine stability: return light used in day approved Busin
I'm buying it for the third time, now as a gift. Good clock, even in the afternoon time can be seen on the ceiling
The product came quickly, everything works, I recommend the store
I 've been buying in several Asian warehouses for years. Lately almost exclusively on Aliexpress. After seeing many products, making comparisons and seeing the valuations made by other buyers, I decided to buy this watch with time and temperature projection, to sum up the one I have for years that is already failing. I was surprised by its quality and easy use. Without hesitation, I recommend it. Thank you very much.
Watches cool, I do not regret what I bought. I recommend the store.
Fast shipping. Everything is fine, the quality is good, but bad viewing angles. The power supply is not included, there is a cable of 1.5 m. Top touch button: includes and adjusts the brightness of the backlight (max. Bright, less bright, off. Backlight) and turns off the alarm signal. Rear projection switch: On And off. And flip projection button. Left 2 alarm switches and USB port to charge the phone… alarm clock is not loud, first a rare signal, through 30 s-frequent until you turn off the alarm clock. If you turned off the signal with a touch button on top, then after 5 minutes He'll be warning again. The instructions have Russian language.
Superb Kit
The store is great! The first time I ordered a watch and they came with marriage... Strongly upset (( Began to communicate with the seller, and eventually everything was decided peacefully. Problem solved. I stopped the watch and this time came to the right ones. They're super! On the back is adjusted the coup of time on the ceiling If need, can put batteries You can also disable the projector if you do not need it. The date did not set up, just set the time. The temperature itself shows and when projected on the ceiling shows the time and temperature in the room
Delivery fast, super watch, thank you!
voir image
I love it, I have it connected to the power grid, the light doesn't bother at all, as it has several intensity modes