Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item as described
Quality at 4. immediately you can see cheap plastic, painted. But, they work as stated. Convenient setting. Without instructions, the child took care of 12 years. Everything is correct about displays. Bright and large enough figures on the ceiling.
Excellent watches, delivery fast, 7 languages-including Russian! They shine bright. Thanks store
. Complies with the description. Nice design. Very fast delivery. Later notice for functions
Nice watch! Perfectly visible time on the ceiling. And so on the clock everything is clearly visible. Convenient very much. Recommend.
A good alarm clock with a projector, at night red numbers are visible on the ceiling, for this and was bought. the clock setting is easy. Also shows days of week, month, temperature and humidity.
All according to description, product and shipping.
Очень быстрая доставка. Часы супер, проектор на потолке можно крутить на 180 градусов. Неделя как подключил, идут пока точно. Покупкой очень рад
The goods came quickly, to Smolensk in 2 weeks. The store has a low bow for it. The watch is correct, configured quickly, in the passport there is in Russian language. Projection burns constantly only from the network. If there are batteries, the screen and the projection are extinguished, but when you touch it, it lights up again for a while. If connected to the network, the brightness of the screen is Register, 3 positions, press on top of the clock, where the sound of The Alarm (soft enough, not stuffed). The projection is bright and clear, there is a key for its rotation of 180 degrees, looking where and how your watches stand.
The clock arrived quickly. inserted the batteries, connected the power supply. the setting took 5-7 minutes. Good watch, happy at 100%. I recommend.
The clock liked, the projector is bright, clear, there is a turn of projection.
That's the second I buy. Good product.
The goods correspond, sorry only no wheel to adjust the projection focus
Very good
As the picture. The projector is really very clear to see even daytime!
It works very well, has three levels of screen brightness and the projector several positions (in case the device is put in front of the bed or next door) and two alarms, this model only has indoor temperature.
Alarm clock working perfectly as description. Projection good, with characters somewhat larger would be better.
Good and quick. Thank you
Super Support Delivery exactly description