Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good item. Very good price. Quick send. Well packed. It arrived in perfect condition. Great store. Thank you.
Good.
Delivery DPD to the point of issue, in a short time. The packing is super, the pupyrka is a box-pupyrka, + protective film on the display. Everything works, the manual is in English, but with the help of the method of scientific rear, everything is intuitive. Setting the brightness of the screen up to a complete shutdown, USB power. Who needs a clock read from any angle-alarm-thermometer-night light with a date, Grace please. To buy I advise!!! Thank you store for good work
Look beautiful, but bright, at night the whole room is lit
Very good ~~ Reference power USB
OK
Good! Working well.
Watches are cool. Let's see how it works. Bought as a gift. The main figures are large and bright. Sent for a long time-3 days.
fast delivery, high quality product. it would have been better if the alarm were beeps instead of melodies. other than that, good product with good finish.
thank you
Nice watch. The font likes and brightness adjustment allows you to adjust to the lighting of the room. At the minimum brightness does not interfere at all at night. The presence of a battery allows you to make manipulations with the transfer of the clock to another place without subsequent setting of the time and other things. Recommend.
All As Describe
Very cool watch.
Is OK
The clock is generally cooler than in the photo, you will not regret it
Good watch! Order came quickly!
Size also fit and design also great Glittered listen ^^
great product. this is my second one i brought.
Is OK.
Apostle. I believe is gone! Good
Consistent with the description. Good cost/benefit.
Great stuff. Delivery in 2 weeks. In the kit there is a battery that would be saved. So far very pleased. Recommend.
Cool watch! Night light room
The watch is cool but not without not much, there is no convenient button on top to turn off the bydilnik, melodies.
White color is very well visible even during the day