Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the watch is as described. however there are some AWFUL design features !!. the black watch hands are impossible to see and not useful to read the time..the watch hands should have been shiny SILVER or WHITE. also the missing number 12 makes it look off balance.
thank selr shiping to fast. your the best selrr...
Spectacular, quality and unbeatable price, it looks like a clock of 200 €
Beautiful watch, super!
Beautiful Watch, impressive delivery speed, highly recommended. Super original, great design, I like it very much and above all, the model that features the brand is fun.
Arrived in perfect condition, very beautiful
Looks amazing. I ordered the other for father. Good backlight, clear shield. Recommend very.
Excellent quality removing the pins is super simple and easy thanks for the fast shipping the quality is noted that it is good thanks to the store and AliExpress clear that I totally recommend it
Super quality fast shipping recommend
Magnifique montre. Elle pèse son poids, on sent que l on a une montre au poignet. Le bracelet n est pas en reste, avec un double système de verrouillage. Le tout semble robuste et fait pour durer. On se sent en confiance immediatement. Livrée dans un joli ecrin dont la texture imite la peau de crocodile, de couleur bleue. En plus de la montre, on y trouve un outil permettant d adapter le bracelet à la bonne taille. Un logo de la marque, un manuel succinct, une chiffonette et une carte de garantie sont joint. Emballage soignée, expédition rapide.
Note 1000 watch top too
watch is exactly as described
The Watch arrived beautifully packed, once in my power, adjusted the time and bracelet, is great, has presence and denotes quality.-
Watchmaker tool good quality recommended
very happy with this product is exactly as described and fast delivery
toooooop eu ameiii
Product arrived ahead of time and excellent quality!
Just beautiful. Heavy, and very good quality. Very well packed. A luxury watch. I gave it away for Christmas, I couldn't get a picture of it because it arrived just 2 days later and I delivered it right away. Thank you very much.
The floor of the watch is black, Scorpion Black. So it's hard to read the watch. Actep should have been white color. I will buy another watch .. Izmi, Turkey
The goods are excellent, quality. Go for sure, look beautiful! Come quickly. Recommend. H. M. A. O.
Excellent Lige style watch and Foxbox design with large dial and excellent steel chain. Big and powerful is very nice and elegant. It's a very striking watch and it works very well. Excellent quality-price. I like it very much and recommend it. Thank you very much.
All OK
Beautiful watch, good price. Similar very for watch digital regular plus analog.
thanks
Delivery before time, store, good quality product take into consideration the value. Came only with misalignment ratchet regarding central point and could not rotate to adjust.