Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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6 days before time krotki term expectations. Zadziwiająca quality watch Super I did not expect such a good product Recommend to everyone
Nice, big clock, I see a big fail and it's the hour needle that doesn't have the white reflector and if there's not much light you don't see the time right.
Everything is super, delivery less than a month, to the store Thank you, the quality is super!!!!
All good- exactly as described.
It came quickly, the case with stainless steel, backlight, alarm clock, stopwatch, the strap is adjustable, on the hand look massive, in work we will see. Packed well ..
Fast shipping.Very nice watch,nice color.Many options...Light,day/month,chrono. Very satisfied
Excellent loved, will indicate my friends normal time and well packed.
Look great!!!! Heavy.
All received well thanks to the producer recommend the watch good for such a super price
Delivered quickly. When configured, I faced the fact that the watch was not configured. I had to open it. The contact pad of one of the buttons came up-everything began to work at once. Well, you can't see the hour arrow, but I'll do it later. And so very interesting copy.
In the box there is a device for cleaning the links on the bracelet. Beautiful watches, on the hand are heavy, really for men, very beautiful!
Fast shipping thank you. Modern Times return merchandise this watch for Doosan Park just fall four key
boa compra, produto de qualidade e entre rápida
Sztos :) Super Watch :)
Everything works, except for the backlight. Well, the instruction is like for other watches. The clock is heavy and massive. Since the backlight is not required for me to put 5 * Yes, on a black background, the black hour arrow is not very visible.
Good quality
SHIPMENT DOTARŁA TO POLAND IN 13DNI. I AM VERY SATISFIED WITH ZEGARKASERDECZNIE RECOMMEND THIS BUY U SELLERS THANK YOU
Excellent watch, price and quality
All OK, thanks
Recommend a great is
Very nice, recommend
Часы супер, все в фирменной коробочке, с микрофиброй для протирания стекла и шилом для регулировки ремешка. Продавцу огромное спасибо.
Excellent Product A+++ Seller
I love it so much and good package