Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is super comfortable and beautiful. Fits all functions, it's like the picture, I highly recommend the seller
The watch looks very good, the extra metal strap has very good finishes, I still don't know if it is possible to show app notifications like whatsapp or facebook on the watch screen, but for others it is a very good first smartwatch.
I like me very nice and I arrived very fast
Excellent article my dad liked the watch
The Watch arrived soon but arrived without the metal strap only with the rubber strap
The battery will say a lot, it is very functional and apart resistant, excellent purchase
The Watch arrived fast, it is the second time I buy in this store and it is very reliable thank you
Buenazo
perfect
Buenisimo
The watch according to the specifications, good battery everything ok less the spheres only has four possibilities and the application does not choose to download or change it otherwise at the moment everything correct
Excellent Product
Excellent arrived on time and in excellent condition
Excellent product, it is more measured than specified, I am very satisfied and it is really worth it, it took little time to arrive, 10/10🤩🤩Is what they promised, chili!🇨🇱If you know what is weno, understand it
It is a very beautiful watch, it has all the tools to accommodate it, the only thing to consider is that the battery does not last long at the maximum 3 days
He lacks an accessory (extendable) in the rest everything is fine arrived very quickly and it is very nice.
They hit Me very well and very quickly they work very well all that I don't like that running doesn't sound like it when you run a kilometer and that it doesn't mark you how much you run each kilometer, the clock just lacks that because of the rest is perfect I recommend to the seller make the shipment fast and arrive super fast
I arrived earlier than indicated, the watch looks very good I am satisfied with the product!
Super the product
Excellent service I love and arrived super fast only 10 days to arrive recommended👊🏻
It is a great watch for the cost only the battery lasts 3 days and you have to recharge it very often
The only thing that did not arrive with the spare strap usually all well meets the specifications of the seller very satisfied with the delivery
Excellent service excellent conditions and faster than established I loved
Excellent, I don't like the watch but I use it to measure my performance now that I started training, so I know if I achieve my daily goals, but it is a very good watch
For the. Price is very worthwhile, it connects super fast, gives notifications and I can answer the cell phone from the watch