Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product of excellent quality and, very beautiful, fast delivery, I recommend
The watch is incredibly high quality, I didn't expect it to be so good in both assembly and design!
It's all good. Item as described.
I like the same
The watch is cool. But the size is small than in the photo. I love big shapes
Good
First time been ordered and delivered in good condition. Top
They're wonderful! Thank you very much! Hope will work long!
What a beautiful thing great and even more fast gelverd also store is top recommended
The watch is just beautiful. Frankly for Price, c almost flying. a 200% compliant description. Really nothing to complain about. Packed clean, and arrival without any false folds. The box is nickel, no harms...
a very nice quality watch..came 1 and a half week earlier..perfect choice
Very good the product and arrived fast
Very pretty jewelry Well packed Arrive quickly
Great watch for the money. Definitely would recommend it.
The old-year-old, there is no chases for the viglyad, ale the trochs of the Great, in the small Russian region there is a viglyadati. Glory to Ukraine, glory to the heroes of Zsu!!!
the item I received is fantastic good I haven't expected well time delivered only 20days I received in Tanzania Good quality and conditions
Watch super, but... Hairpin belt very poor, strap for short wrist normal man, tips small work only when you press the button.
Thank you all for the same parking and fast delivery
Dear good day, I have bought on several occasions but it is the first time burn passes, tell me that the product was delivered but it is not like that, it is but can help me
⭐⭐⭐⭐⭐
The watch is very stylish and beautiful. And also well easy to adjust. He's exactly as advertised. And the product was delivered in 12 days here in piracacaba, 7 days to arrive in Brazil, excellent!
I liked the product too much! The quality is very good and not to mention the style it has. I recommend too much. Is the speed that arrived impressed me.
Beautiful watch, I liked it very much.
Thank you in advance.
Product arrived, ahead of time, in optimal conditions, it complies with those described.