Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super nice and very accurate, it looks with very good quality
The clock is made qualitatively. Included is a screwdriver for watches. The accuracy of the move will be supplemented later.
I really wanted some cool watches with a large dial, but I could not choose how I could not choose when I saw these immediately fell in love and many reviews of good ones and marks. Not for a second did not regret, they are steep, they look expensive, heavy, I do not know what to write, Because I like everything about them. I ordered 24.01, came 7.02 in Ukraine, the watch itself in the box, everywhere the film, so as not to scratch, the napkin, the screwdriver to reduce the bracelet, the passport, the one "bomb." Mom also really liked, so I will order her, only in a different color. Thank you to the store for the quality, adequate price and fast delivery.
my third order from your store
Zweina, the situation of the images, but it was disrupted by zawaf khaditha to Mama
Sent and arrived quickly, packed in a native box + pupyrka, so all the rules. The watch is cool, the only one in size is not quite female. Bolshevastenky and heavy in my opinion more like a man.
In Uzbekistan there was a parcel within 40 Days, the watch is beautiful, but very large... gave them to her husband, they are more like men's like .... a wide and dense hand.
top d+ ótimo presente
Wa3raa GHII chriw
Excellent watch recommend. As description
Watch heavy and very beautiful Hope
Beautiful muyyy good quality 5 stars
Very sorry the store canceled the order. logistics problems. AliExpress promptly returned the money. thank you.
Tip Top. All the best. Fast delivery. Beautiful watch.
the product is good and I place the order with box. unfortunately I received without box
Nice watch
Loved, very beautiful comprio with all requirements.
Thank you very much!!! The goods are good. Delivery month. The main clock is what you need.!!!! Delivery was free when I bought. I wanted to order more but alas, now the delivery is paid.
Good I loved arrived early, only problem is not the color I chose but same way my wife loved gift her!!
received in good shape and quality is awesome.worth every coin
Very Nixe watch
The quality is superb More than what am expecting. store and product recommended ⭐⭐⭐⭐⭐
Watch quality. very beautiful, stylish. The mechanism works. in the dark arrows and divisions glow. Packed in a box, Bubble Bag. Sending and delivery Fast. thanks to the store!
it very lovely and of good quality. it unique and superior. it a big face watch for women that like big watches. the setting of the watch is not that difficult to operate
The goods came quickly, thanks to the store! The clock is excellent! Made qualitatively! The seller and the watch recommend!