Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Красивые часики Пришли в коробке продавец положил подарочек!! Большое спасибо за качественный продукт
Everything corresponds to the description, look great)))
fastest delivery ever, it got delivered to my doorstep in just 14days... the quality is even better and luxurious than in the pictures. trust me, you won't regret shopping from them.
Lovely watch!! Seller delivered very fast too. Excellent!
Beautiful watch. Recommend.
Looks awesome, fully recommend this store
very nice.
ساعة انيقة و بجودة عالية جدا جدا
Excellent
Such as the very beautiful picture
Perfect! Just as is! I recommend this store!
nice
Well packed, whole. The box did not order, it was sewn in it, which pleased. The watch is good, it looks like on the site. Weary. Strap on a wide hand. There is no experience of use yet. It's all spinning. Second hand and Moon with Sun too.
Fast shipping Very good design Thanks for the speed of shipping thanks
Very too beautiful
Nice
little late because of costume clearance arrived today its very beautiful watch i like it i want give 100 starts
Top
So beautiful.
Arrived yesterday and I am very HAPPY. I own personally over a Hundred watches of All shapes and sizes Automatic Machcanical watches to Wind up Machcanical watches as well as some very nice Quartz watches. I already have the exact same style but didn't have eaither the moon and sun phase and a beautiful gold peice at the bottom ( As seen in the photos I'm sending. have no fear dealing with Seller very nice people
круто
Arrived ahead of expected delivery date
Lovely bracelet! I bought a watch for the bracelet. How many hours I bought such a model of trouble alone, fools under the glass. This I'm talking about the models of someone under the cover of the back glass and the glass itself from the top. Okay, let's see.
часы прибыли раньше указанного срока. превосходят описание, в живую выглядят шикарно, тяжёлые.
The watch is packed reliably for work will Can see