Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Norms
No Watch
Kind time of day, dear buyers and store! Delivery of the order took place in three days by courier in St. Petersburg. The temperature sensor is delivered in a barely crumpled box, without batteries. Sensor readings correspond to the description. The product is in working order. Thank you to the seller for thoughtful logistics. All good!
Is healthy
All exactly as in the description, I recommend
It works, it's a pity that the temperature figures are less than the humidity figures.
Delivery of 11 days by courier to Kemerovo. took for 360r. Quality goods. Recommend
The goods pleasantly surprised. Measurements are correct. Small, comfortable.
No problems at all ! Highly recommended, I would buy from you again !
Excellent home weather station, the only thing, I would add a backlight at night, by the way, the order came very quickly and in perfect condition
Everything works thanks! To Zaporozhye delivery meest.
It's okay.
Two thermometers (without batteries) came in handy. Packing in the photo. Now I know about indoor humidity. Ordered white, but agreed to send black. I don't care. The store is good. Good communication and delivery. Thank him so much. I can recommend.
Exelent everything
Device error +- 5%
To the store-thank you! Everything is fine!
Cool, not muddy as some. Everything is viewed
Recommend All OK
Delivery 3 days. The quality of performance is 5 out of 5. the readings are accurate.
Came very quickly, the description corresponds. Measurements are truthful. It is very convenient that the large numbers.
Excellent sensor, although now I know why the child does not sleep well at night
Everything came, during 4 days! All horshot and in excellent condition thanks to the product
Took 2 pieces. I needed a humidity sensor, because. Hot heating wildly dries air. At home I collected all my thermometers and put together. An hour later, he took a picture. By degrees between them the difference is 0,5, with other +/-degree, the humidity is about the same. I bought a humidifier and now I see how the humidity grows. I conclude that the meter is accurate. The main thing is to put and do not touch your sweaty handles, then it will less show exactly in an hour. The second gift to the ancestors on ng. I recommend the product, the store sent it quickly and quickly.
In the live looks good, the readings shows the fast sensors are good, packed well the box is not crumpled not where, the delivery is in time in five days.
Works. In principle, there are no comments. Recommend.