Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery fast wallet match color + gift bracelet. I recommend the store...
Leather.
More thanks to the store very beautiful my wife likes it very much
very nice
Delivery 2 weeks. Droplets are excellent, as far as this skin is not clear, but it looks like the truth. The quality is excellent, all glued, no thread sticking out, size, all OK. I recommend it.
Great wallet! Fast delivery!!! Thanks to the store for the gift!
My wife likes it, everything is good, thanks for the prompt delivery and gift
I liked it very much. Thank you.
Everything is fine
The wallet is of excellent quality, packaging without damage. The gift is super, I recommend the store!
I recommend to purchase. It's good, it looks expensive and comfortable.
It's good!
Received the product Super thank you very much store. I like my wallet. In the people of the song, the people of the song
Nice!
For 3 tizhdnya priyshov, a beautiful gamanets as a gift chain .. Daughter
The product is super! Thank you.
The wallet is really cool, the leather, the quality is high, this is what I dream about. 3 departments for bills, 2 departments on the coin lock, there are business cards. Thank the store for the gift, put the bracelet. the delivery to Belarus is very fast. Of course I recommend the product, I give it five stars.
Very stunning and beautiful looking genuine leather wallet! It is real genuine leather, feels and smells like real and it is. Developed in very high quality level, seems very luxury especially in real life. Optimal, not very fast delivery but that is fine. +5 stars and positive feedback. Thank you.
Great wallet, soft, comfortable, what I wanted. Special thanks for the gift. Packed perfectly. The delivery is super fast.
Good wallet. Roomy and beautiful, many compartments. Very convenient.
The order received in 11 days in package
Ļoti ātra piegāde. Paldies par dāvaniņu
The wallet is beautiful, well-made, the delivery is fast, the store is successful!
My wife liked it. I recommend it.
Very fast and neat delivery. High quality