Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of William Eli (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://williameli.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality wallet. Fast delivery. Thanks to the store for the small gift. The granddaughter liked the bracelet.
All as picture. good.
This is the third such black wallet in my house. I bought the first two as gifts for my daughter, the last one for myself. Wallets are of excellent quality, roomy and comfortable. Which is remarkable-all three wallets have a different pattern, they are all beautiful, and it is easy to understand where whose wallet is. I will definitely buy again, this is a great gift for myself, relatives and friends. Definitely recommend!
Thank you very much for the product. love it. thank you for the little surprise -- chain ..
The quality for this price is surprising, soft and pleasant to the touch. everything is stitched well. In the middle of a piece of wallet and it smells like a skin. the store has taken good care of the delivery, the package is made of air pressure cylinders. the seller is decent
Nice wallet
Good wallet!
It's just super! Fully consistent with the description and photo. Reached the Ural in six days. As a gift souvenir. Very nice. Seller Thank you! Recommend
I recommend the store. Item as described.
Lovely, it's the second I 've bought. Superior quality! Super recommended.
Packed very well. The goods arrived very quickly. Did not contact the store. Put a small gift. I will recommend to friends and acquaintances. Success to you and prosperity.
Wallet as pictured, color matched, shipping to
I shoot stars for long delivery, it has not been tracked
My wife liked the wallet. The store put a bracelet as a gift. The seller Thank you very much, I recommend the seller and this product.
The wallet is of good quality, I order the second one, the product arrived quickly.
Very beautiful wallet, exceeded expectations. It was nice to receive a children's bracelet as a gift. Thanks to the store for the fast delivery, excellent product quality and excellent product packaging!
The wallet is beautiful, but not leather
Thank you wallet Like It, beautiful, no smell
All Super especially packed very carefully others can and learn thanks recommend good
Chic purse. Wife is delighted. There was even a piece of skin sample, to evaluate skeptics. It's all great.
Beautiful wallet in a beautiful gift box for my friend!
Very satisfied, gift cute bracelet, thank you store!!!;)
Very good
Very good quality, looks nice! Fast delivery. Everything like store described.
Looks normal. The locks are flimsy at first glance...